2nd Line Storage Support Engineer

Fujitsu; Basingstoke; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company as a 2nd Line Storage Support Engineer, where you'll be part of a team dedicated to making the world more sustainable through innovative technology. This role involves engaging with high-profile users, utilizing IT Service Management tools, and ensuring seamless operations through effective communication and problem-solving. With a commitment to diversity and inclusion, this organization fosters an environment where your ideas can thrive. Enjoy a flexible work environment and numerous benefits while contributing to a mission that truly matters.

Benefits

26 days annual leave plus public holidays

Pension with double matching contributions

Company-wide incentive plans

Flexible benefits options

Employee discounts

Employee assistance programme / virtual GP

Qualifications

• Experience in System Administration and ITSM tooling.
• Strong communication skills and ability to engage with stakeholders.

Responsibilities

• Assist high-profile user communities and engage with customers.
• Monitor Event Management tools and triage issues effectively.

Skills

ITSM Tooling

Event Management Tooling (SolarWinds and SCOM)

MECM

SCCM

Effective communication skills

Job description

Role: 2nd Line Storage Support Engineer

Location: BSN01 (Travel to customer site required)

Working Pattern: Shift Working (0700 – 1500 or 1100 – 1900)

We are seeking a 2nd Line System Administrator to join our team alongside 2nd and 3rd Line engineers. Your responsibilities will include assisting a high-profile user community, maintaining daily contact with customers and stakeholders through the IT Service Management Toolset, and monitoring Event Management tooling, triage, and escalation processes.

Our purpose is to make the world more sustainable by building trust in society through innovation. As a 2nd Line System Administrator, you will contribute to this mission by working with new technologies within a team that values sharing ideas to enhance our service.

Your role will involve:

• Assisting high-profile user communities
• Engaging with customers and stakeholders via ITSM tools
• Monitoring Event Management tools, triaging issues, and escalating as necessary

Your transferable skills and experience include:

• ITSM Tooling
• Event Management Tooling (SolarWinds and SCOM)
• MECM
• SCCM
• Effective communication skills

Please note: Even if you do not meet all the listed requirements, we encourage you to apply. We are committed to investing in your career and believe that transferable skills or a background in System Administration could make you a strong candidate.

Your benefits include:

• 26 days annual leave plus public holidays
• Pension with double matching contributions of up to 10%
• Company-wide incentive plans
• Flexible benefits options (additional holidays, travel, dental, critical illness coverage, and more)
• Perks at work – employee discounts
• Employee assistance programme / virtual GP

Recruitment process:

The process consists of a single stage.

We are a Disability Confident Employer and will offer interviews to disabled applicants who meet the minimum criteria. Contact [e-mail] to apply through the Disability Confident scheme.

Achieve together:

We are recognized as a responsible and inclusive employer: a certified Disability Confident Leader, Times Top 50 employer for Gender Equality, Top 75 for Social Mobility, accredited with the Living Wage Foundation, and signatory of the Race at Work Charter. We are committed to UN standards for LGBTI+ and are a Stonewall Top 100 Employer.

Our hybrid work environment supports diversity and inclusion through active community networks, enabling everyone to be themselves and fostering innovation.