Travel Experience Counselor II Onsite - Mildenhall

Carlson Wagonlit Travel (Hauptsitz Deutschland) / CWT Beheermaatschappij B.V. Deutschland; Mildenhall; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is looking for a Travel Experience Counselor II to join their team in Mildenhall. In this role, you will create and manage travel arrangements for clients, ensuring a seamless experience tailored to their needs. Your expertise in the travel industry and proficiency in GDS will enable you to provide insightful recommendations and resolve challenges effectively. This position offers a dynamic environment where your contributions will enhance traveler satisfaction and support a dedicated team. If you are detail-oriented and have a passion for travel, this opportunity is for you!

Qualifications

• 2+ years of industry experience required, travel counselor experience preferred.
• Detail-oriented with good travel industry knowledge.

Responsibilities

• Create and complete travel arrangements for moderately complex accounts.
• Resolve moderately complex problems with ticket exchanges and fares.

Skills

Detail-oriented

Basic MS Office proficiency

Good travel industry knowledge

GDS skills (Sabre preferred)

Education

High school diploma or country equivalent

Tools

GDS (Sabre preferred)

Job description

Job Description - Travel Experience Counselor II Onsite - Mildenhall (2500002Q)

Travel Experience Counselor II Onsite - Mildenhall - (2500002Q)

As the U.S. military and government division of CWTSatoTravel, we are a global leader specializing in seamless travel management services to our U.S. federal clients. We employ a team of more than 900 associates throughout 187 locations in 14 countries and U.S. territories. Our most valuable asset as a company is the quality of our people. We are a growing family and encourage you to check out our opportunities and start your journey with CWTSatoTravel today.

Position Overview

CWTSatoTravel is seeking a Travel Experience Counselor II.

Responsibilities

• Creates and completes travel arrangements (car, hotel, air, rail) for moderately complex accounts.
• Ensures reservations are built according to client standards and preferences.
• Acts as a trusted advisor by offering informed and insightful recommendations which provide the best traveler experience in each situation.
• Resolves moderately complex problems with potentially non-standard and multi-destination, ticket exchanges, and complex fares.
• Escalates more complex problems to more experienced staff.
• Assignments include both routine and non-routine work.

Other Duties

• May perform other duties as back up to understaffed areas of department as assigned.
• May be required to assist with department-related projects and implementations (clean-up, startup, closeout, etc.).

Qualifications

Education

• High school diploma or country equivalent.

Experience

• 2+ years industry experience.
• Travel counselor experience preferred.

Languages

• English fluent – written and spoken.

Knowledge, Skills and Abilities (KSAs)

• Detail-oriented to ensure high level of accuracy.
• Basic MS Office proficiency.
• Capable of working with minimal supervision.
• Good travel industry knowledge.
• Skilled in GDS; Sabre preferred.

Security Notice - This position enables access to traveler personal identifiable information (PII) as defined by the U.S. Government or vital trust data as defined by CWT. The individual is required to adhere to all government required and/or company mandated information security policies and regulations.

CWT is an Equal Opportunity Employer/Affirmative Action employer and will not discriminate in its employment practices due to an applicant's race, color, religion, sex, national origin, veteran status, disability status, sexual orientation, gender identity or any other federal, state or local protected class.