Travel Experience Counselor II Onsite - Mildenhall

Carlson Wagonlit Travel (Hauptsitz Deutschland) / CWT Beheermaatschappij B.V. Deutschland; United Kingdom; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Travel Experience Counselor II to join their team in Mildenhall. In this role, you will be responsible for creating and managing travel arrangements, ensuring a seamless experience for clients. You will leverage your travel industry knowledge and GDS skills to provide insightful recommendations and resolve issues, all while maintaining a high level of accuracy. This is a fantastic opportunity to be part of a supportive team that values your contributions and offers the chance to grow within a dynamic environment. If you are detail-oriented and passionate about travel, this position is perfect for you.

Qualifications

• 2+ years of industry experience, preferably as a travel counselor.
• Fluent in written and spoken English.

Responsibilities

• Create and complete travel arrangements for moderately complex accounts.
• Ensure reservations meet client standards and preferences.
• Resolve moderately complex travel problems and escalate when necessary.

Skills

Detail-oriented

Basic MS Office

Travel industry knowledge

GDS skills (Sabre preferred)

Education

High school diploma or country equivalent

Tools

Sabre

Job description

Job Description - Travel Experience Counselor II Onsite - Mildenhall (2500002Q)

Travel Experience Counselor II Onsite - Mildenhall

2500002Q

As the U.S. military and government division of CWT, CWTSatoTravel is a global leader specializing in seamless travel management services to our U.S. federal clients. We employ a team of more than 900 associates throughout 187 locations in 14 countries and U.S. territories. Though our offices are spread across the world, we are a tight-knit group with access to resources and innovations that enable us to deliver the best services in the industry.

We are very proud of our 65+ year history serving U.S. military and government clients and are always looking for new talent to help us grow as a team. Our most valuable asset as a company is the quality of our people. We are a growing family and encourage you to check out our opportunities and start your journey with CWTSatoTravel today.

Position Overview

Travel Reservation Agent

• Creates and completes travel arrangements (car, hotel, air, rail) for moderately complex accounts
• Ensures reservations are built according to client standards and preferences
• Acts as a trusted advisor by offering informed and insightful recommendations which provide the best traveler experience in each situation
• Resolves moderately complex problems with potentially non-standard and multi destinations, ticket exchanges and complex fares
• Escalates more complex problems to more experienced staff
• Assignments include both routine and non-routine work

Other Duties

• May perform other duties as back up to understaffed areas of department as assigned
• May be required to assist with department related projects and implementations (clean-up, startup, closeout, etc.)

Qualifications

Education

• High school diploma or country equivalent

Experience

• 2+ years industry experience
• Travel counselor experience preferred

Languages

• English fluent – written and spoken

Knowledge, Skills and Abilities (KSAs)

• Detail-oriented to ensure high level of accuracy
• Basic MS Office
• Capable of working with minimal supervision
• Good travel industry knowledge
• Skilled in GDS; Sabre preferred

Security Notice - This position enables access to traveler personal identifiable information (PII) as defined by the U.S. Government or vital trust data as defined by CWT, the individual is required to adhere to all government required and/or company mandated information security policies and regulations. The individual is also required to take all information security and Privacy Act training required by the Government and/or company. The individual is required to safeguard any such information and in the event of any improper disclosure to company officials in accordance with applicable information security policies or regulations.