Travel Experience Counselor II Onsite - Mildenhall

Carlson Wagonlit Travel (Hauptsitz Deutschland) / CWT Beheermaatschappij B.V. Deutschland; United Kingdom; On-site; GBP 25,000 - 40,000; Full time

Job summary

An established industry player is seeking a Travel Experience Counselor II to enhance the travel arrangements for U.S. military and government clients. In this role, you will create and finalize travel plans, ensuring they align with client preferences while providing insightful recommendations. You will tackle moderately complex travel issues and collaborate with a dedicated team to deliver exceptional service. This role offers a unique opportunity to be part of a supportive and innovative environment where your contributions will directly impact the traveler experience. Join a company with a rich history and a commitment to excellence in travel management.

Qualifications

• 2+ years of industry experience, preferably as a travel counselor.
• Fluent in English, both written and spoken.

Responsibilities

• Creates travel arrangements for moderately complex accounts.
• Acts as a trusted advisor to enhance traveler experience.
• Resolves moderately complex travel issues and escalates when needed.

Skills

Detail-oriented

Basic MS Office

Travel industry knowledge

GDS (Sabre preferred)

Education

High school diploma or country equivalent

Job description

Job Description - Travel Experience Counselor II Onsite - Mildenhall (2500002Q)

Travel Experience Counselor II Onsite - Mildenhall - ( 2500002Q )

As the U.S. military and government division of CWT, CWTSatoTravel is a global leader specializing in seamless travel management services to our U.S. federal clients. We employ a team of more than 900 associates throughout 187 locations in 14 countries and U.S. territories. Though our offices are spread across the world, we are a tight-knit group with access to resources and innovations that enable us to deliver the best services in the industry.

We are very proud of our 65+ year history serving U.S. military and government clients and are always looking for new talent to help us grow as a team. Our most valuable asset as a company is the quality of our people. We are a growing family and encourage you to check out our opportunities and start your journey with CWTSatoTravel today.

Position Overview

Travel Experience Counselor II

Responsibilities

• Creates and completes travel arrangements (car, hotel, air, rail) for moderately complex accounts.
• Ensures reservations are built according to client standards and preferences.
• Acts as a trusted advisor by offering informed and insightful recommendations which provide the best traveler experience in each situation.
• Resolves moderately complex problems with potentially non-standard and multi-destinations, ticket exchanges, and complex fares.
• Escalates more complex problems to more experienced staff.
• Assignments include both routine and non-routine work.

Other Duties

• May perform other duties as back up to understaffed areas of department as assigned.
• May be required to assist with department-related projects and implementations (clean-up, startup, closeout, etc.).

Qualifications

Education

• High school diploma or country equivalent.

Experience

• 2+ years industry experience.
• Travel counselor experience preferred.

Languages

• English fluent – written and spoken.

Knowledge, Skills and Abilities (KSAs)

• Detail-oriented to ensure high level of accuracy.
• Basic MS Office.
• Capable of working with minimal supervision.
• Good travel industry knowledge.
• Skilled in GDS; Sabre preferred.

Security Notice - This position enables access to traveler personal identifiable information (PII) as defined by the U.S. Government or vital trust data as defined by CWT. The individual is required to adhere to all government-required and/or company-mandated information security policies and regulations. The individual is also required to take all information security and Privacy Act training required by the Government and/or company. The individual is required to safeguard any such information and in the event of any improper disclosure to company officials in accordance with applicable information security policies or regulations.

Equal Opportunity Employer

CWT is an Equal Opportunity Employer/Affirmative Action employer and will not discriminate in its employment practices due to an applicant's race, color, religion, sex, national origin, veteran status, disability status, sexual orientation, gender identity, or any other federal, state, or local protected class.