Service Desk Analyst

Summer-Browning Associates Ltd; Glasgow; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Service Desk Analyst for a 6-month assignment in Glasgow. This role requires a candidate with active SC clearance and a strong background in Service Desk operations. The ideal candidate will excel in 1st Line Support, incident triage, and resolution, while also possessing knowledge of Microsoft operating systems and remote working technologies. Join a dynamic team and contribute to enhancing IT services in the public sector, ensuring efficient incident management and support processes. This is a fantastic opportunity to further your career in a supportive environment.

Qualifications

• Active SC clearance required.
• Proven background in Service Desk operations.

Responsibilities

• Provide 1st Line Support and manage incident triage.
• Support EUC and 2nd line teams in a Public Sector IT environment.

Skills

1st Line Support

Incident and Request Fulfilment

EUC Support

Incident Triage and Resolution

Microsoft Windows Server 2012

Microsoft Exchange 2013

Windows 10

Office 365

Networking Technologies

Remote Working Technologies

Job description

Summer-Browning Associates is currently supporting our client in Central Government, who is seeking a Service Desk Analyst for an initial 6-month assignment with an option to extend

Location: Glasgow - 100% onsite

Essential Skills: The ideal candidate will hold active SC clearance and a proven background in Service Desk operations, with the following skills/experience:

• Experience in 1st Line Support within the Service Desk, Incident and Request Fulfilment processes, along with a good understanding of priority classifications and SLAs.
• Experience in supporting EUC and 2nd line teams within a Public Sector IT Service Environment.
• Experience in incident triage and resolution.
• Knowledge of Microsoft operating systems and applications, including but not limited to Windows Server 2012, Exchange 2013, Windows 10, Office 365, and general networking technologies.
• Working knowledge of remote working technologies such as MSTSC, MSRA, and iLO.

To apply, please submit your latest CV for review.