Client Services Group Leader

TN United Kingdom; Burgess Hill; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join a leading company as a Client Services Group Leader at their Business Aviation Training Centre in Burgess Hill. This role involves leading a team to enhance client experiences and manage relationships effectively. The position offers a full-time, permanent contract with attractive benefits including private health insurance and a pension scheme.

Benefits

Flexible holiday policy

Flexi-time scheme

Private health insurance (BUPA)

Healthcare cash plan

Pension scheme

Life Assurance

Qualifications

• Experience in a busy operational environment.
• Experience in developing and guiding a team.
• Excellent communication, presentation, and interpersonal skills.

Responsibilities

• Lead the Client Service team, ensuring client expectations are exceeded.
• Monitor survey results and drive opportunities for improvement.
• Provide on-site client assistance to resolve problems.

Skills

Communication

Leadership

Negotiation

Customer Relations

Job description

Social network you want to login/join with:

Client Services Group Leader, Burgess Hill

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Client:

CAE

Location:

Burgess Hill, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

ae6885a0bacc

Job Views:

3

Posted:

19.05.2025

Expiry Date:

03.07.2025

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Job Description:

Role and Responsibilities

Join our Business Aviation Training Centre in Burgess Hill, West Sussex as Client Service Group Leader. With 16 Flight Simulators on-site, you will be working in a busy live-training environment and will play a critical part in supporting our vision of being the recognized global training partner of choice.

The role we are offering you

In this role, you are responsible for leading, guiding, and supporting our Client Services team, ensuring a resolute commitment to the overall Client experience.

Key Responsibilities

• Lead the Client Service team, ensuring client expectations are consistently exceeded through superior service levels.
• Regularly monitor survey results via the Qualtrics system, assign cases, and provide data as required. Seek and drive opportunities for improvement to enhance the Client experience based on survey data and suggestions.
• Provide on-site client assistance to resolve problems and handle complaints in a manner that ensures good customer relations with an emphasis on client retention.
• Manage relationships with CAE’s Travel Partner to ensure clients are provided with high-quality, good-value travel and accommodation options.
• Bring similar experience from a previous role in a busy, operational environment.
• Have experience in developing and guiding a team.
• Possess excellent communication, presentation, and interpersonal skills.
• Have the ability to execute and deliver on plans and drive cultural change.
• Experience in identifying optimal customer solutions.
• Have cultural understanding and awareness.
• Be confident, well-spoken, with the ability to capture customers’ attention through superior negotiation and persuasive skills.

What kind of person will succeed in this team?

You are a creative thinker, result-oriented, and enjoy identifying optimal customer solutions while delivering on commitments. You are a hands-on leader motivating your team to cultivate and maintain deep, long-lasting customer relationships at multiple levels. You are approachable and a key contact for several internal departments on-site.

This on-site position is based at our Business Aviation Training Centre in Burgess Hill, West Sussex. We offer a full-time, permanent contract. The working hours are Monday to Friday, 39 hours a week, with flexibility required to work bank holidays and occasionally weekends.

CAE offers

• Attractive benefits including a flexible holiday policy and flexi-time scheme.
• Private health insurance (BUPA)
• Healthcare cash plan
• Pension scheme
• Life Assurance & more!