Senior Network Support Engineer

Vysiion; Chippenham; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading technology consultancy is seeking a Network Support Engineer to manage and maintain network infrastructure. The role involves troubleshooting, configuration, and ensuring compliance with security standards. Join a progressive team that values learning and diversity.

Qualifications

• Minimum of 3 years of experience in network administration or support roles.
• Strong understanding of networking concepts and protocols.

Responsibilities

• Manage and maintain customers' network infrastructure including routers and switches.
• Diagnose and resolve network issues using systematic approaches.
• Monitor network performance and implement improvements.

Skills

Network Administration

Troubleshooting

Communication

Tools

Wireshark

SNMP Monitoring

Job description

Vysiion

Vysiion, part of the larger Exponential-e Group, deliver bespoke solutions to private and public sector organisations, from the installation of fibre optic or microwave links for offshore windfarms to the provision of end-to-end ICT Managed Services. The Vysiion team has the knowledge, experience, and capability to provide a full technology consultancy and delivery solution with an emphasis on security.

Vysiion offer an exciting and progressive work environment for those that want to join a technical service-based business, with focus on exceptional customer engagement and support. From trainee to qualified and experienced engineers, sales people, and operational support staff, Vysiion offers fantastic career opportunities for those excited by technology and the challenge of a fast-paced work environment. The culture at Vysiion is one that is positive, open, inclusive, and progressive. Staff have respect and loyalty, are passionate about all we do, and proud of what we achieve.

Job Description

Overall purpose of the job:

As a Network Support Engineer, you will be responsible for providing technical expertise in managing and maintaining our organization's network infrastructure. This role will involve troubleshooting network issues, implementing network changes, and facilitating change enablement processes to ensure seamless operations

Key responsibilities for this job:

• Network Infrastructure Management: Assist in managing and maintaining customers' network infrastructure, including routers, switches, firewalls, and other networking equipment.
• Network Troubleshooting: Diagnose and resolve network issues using a systematic approach, including analysing logs, conducting packet captures, and utilizing network monitoring tools, providing regular updates on outstanding issues as part of Problem Management
• Change Enablement: Participate in change enablement processes by assessing proposed changes to the network infrastructure, completion of Change documentation, and ensuring compliance with change management policies and procedures.
• Network Configuration and Optimisation: Configure and optimize network devices and protocols to ensure optimal performance, reliability and security, as part of Capacity Management.
• Incident Response: Provide technical support to resolve escalated network incidents, collaborating with engineering and architecture colleagues and other stakeholders to minimize downtime and impact on business operations.
• Documentation: Maintain accurate documentation of network configurations, procedures, change management activities, and troubleshooting steps to facilitate knowledge sharing and ensure compliance with industry standards.
• Collaboration: Collaborate with cross-functional teams, including systems administrators, service and project managers, and IT support staff, to implement network-related projects and initiatives.
• Performance Monitoring: Monitor network performance and identify areas for improvement, implementing proactive measures to enhance network efficiency and reliability.
• Cyber Security: Ensure compliance to all Cyber Security standards, managing and reviewing all security events, working with the Cyber team.

• Any other fair and reasonable task or duty assigned to you by your manager, or other senior Exponential-e Ltd staff member

Knowledge and experience required:

• Minimum of 3 years of experience in network administration or support roles.
• Experience with network equipment from vendors such as Cisco, Juniper, or Dell Networks.
• Familiarity with change management processes and best practices, with the ability to effectively participate in change enablement activities.
• Configuration and troubleshooting of network devices including routers, switches, firewalls to maximise network efficiency and security.
• Strong understanding of networking concepts and protocols, including TCP/IP, IPSec, BGP, OSPF, 802.11, and QoS.
• Proficiency in network troubleshooting techniques and tools, such as Wireshark, SNMP monitoring, and packet analysis.
• Updating network devices to latest firmware releases

Excellent communication and interpersonal skills, with the ability to collaborate effectively with team members and stakeholders.

Our People

Our people are what makes Exponential-e Group the company it is today. This year's employee survey highlighted that 81% of employees who took the survey, would recommend a friend to work for our organisation.

Learning and development are fundamental parts of daily life at Exponential-e. From their first day at the company, everyone is provided ample opportunities to develop their skills and broaden their horizons, with our own L&D team running a range of bespoke courses, based on the latest innovations and challenges across the digital landscape.

Exponential-e Group is committed to providing equal opportunities in employment and treating all employees with respect and dignity. The company respects and values the diversity of its staff, striving to maintain an environment where there is opportunity for everyone to feel valued, their talents to be utilised and for both personal and organisational aspirations to be met. Every employee plays a vital role in helping to create an inclusive working environment by understanding and harnessing difference in a positive way.