Service Desk Analyst

Hays; Bournemouth; On-site; Full time

Job summary

A large public sector client in Bournemouth is seeking a Service Desk Analyst for a 3-month contract. The role involves providing IT support, managing service requests, and ensuring excellent customer service during a busy period.

Qualifications

• Understanding of IT operational support frameworks.
• Delivering excellent customer service.

Responsibilities

• Provides support related to standard applications and infrastructure.
• Acts as the first point of contact for all IT-related issues.

Skills

Customer Service

IT Operational Support

Incident Management

Job description

Service Desk Analyst

Contract Duration: 3 months

Hourly Rate: £15.62 Umbrella

Location: Bournemouth

Your New Company

A large public sector client is seeking a Service Desk Analyst with excellent customer service skills to join the team due to staff illness and a busy period.

Role Overview

The Service Desk Analyst provides support related to standard applications and infrastructure, managing and fulfilling service requests. The Service Desk acts as the first point of contact for all IT-related issues and requests.

Responsibilities

• Incident management
• Performing daily system checks
• Adhering to company policies and procedures, including IT Usage Policy

Required Skills

• Understanding of IT operational support frameworks
• Delivering excellent customer service
• Following process documentation to resolve incidents and fulfill requests
• Recording all relevant information accurately in the IT Management System
• Conducting qualitative checks on IT systems
• Performing general administrative tasks
• Communicating potential or current issues with team members
• Managing workload within tight deadlines
• Undertaking additional duties as delegated by the Head of IT Service Desk or line management

Next Steps

If interested, click 'apply now' to submit your CV or contact us for a confidential discussion about your career. If this role isn't suitable but you're seeking new opportunities, please reach out.

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