Service Desk Analyst - Attractive shift pattern with 20% salary uplift (Previous Relevant Exper[...]

JR United Kingdom; Bournemouth; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading technology company is seeking a Service Desk Analyst to join their Customer IT Service Centre. This full-time, permanent role offers a competitive salary, 20% uplift for shift work, and extensive training opportunities. The ideal candidate is passionate about customer service and communication, with experience in retail or administration valued. You will act as the first point of contact for IT-related issues, logging incidents and providing excellent customer service.

Benefits

Company matched pension scheme (4-6%)

Family-friendly policies

Occupational health support

Discounts on cinema, restaurants, and shopping

Qualifications

• Experience in administration, coordination, retail, or customer service in demanding environments.
• Proficient in Microsoft Office applications.

Responsibilities

• Act as the first point of contact for incidents, requests, and queries.
• Log incidents and requests via online portals.
• Provide excellent customer service consistently.

Skills

Customer Service

Communication

Microsoft Office

Job description

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Service Desk Analyst - Attractive shift pattern with 20% salary uplift (Previous Relevant Experience is Required), Bournemouth

Client: Telent

Location: Bournemouth, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Description:

Service Desk Analyst

Location: Camberley, GU15 3YL (Office based role)

Working pattern: 4 days on / 4 days off shift pattern (11hr rotating shifts, 7am-7pm/7pm-7am)

Job type: Full time, Permanent

Ref: 1405

Salary and Benefits: Competitive starting salary, uncapped overtime options, 20% salary uplift for shift work, at-the-desk training, 26 days annual leave, ongoing career development

Telent is seeking a Service Desk Analyst (Customer Service Helpdesk Agent) to join our Customer IT Service Centre at our modern office in Camberley. We support numerous prestigious managed service contracts and are expanding our team to support growth. Extensive training and career progression opportunities are available.

This role involves a 4 days on / 4 days off shift pattern, with an 11-hour rotating shift from 7am-7pm and 7pm-7am, office-based at our Camberley service centre (GU15 3YL).

Our Technology Teams are committed to delivering the digital revolution. Join us to make a real impact by helping to keep the nation's critical infrastructure connected and protected 24/7.

Responsibilities:

• Act as the first point of contact for incidents, requests, and queries via multiple platforms
• Log incidents and requests via online portals
• Provide excellent customer service consistently
• Follow up and update customers regularly
• Attend training sessions as required
• Order and coordinate spare parts and engineer resources
• Maintain rapport with customers and understand their support requirements
• Manage incident ownership through to resolution
• Coordinate with vendors and escalate issues as needed
• Meet KPI targets set by management

Candidate Profile:

The ideal candidate is passionate about customer service and communication, acting as the first point of contact for IT-related issues. While specific Service Desk experience is not mandatory, experience in retail, customer service, or administration is valuable. Proficiency in Microsoft Office is required. This role is suitable for those eager to develop a long-term career in IT support.

Requirements:

• Experience in administration, coordination, retail, or customer service in demanding environments
• Proficient in Microsoft Office applications
• Call handling or customer service experience preferred
• Ability to work independently and in a team
• ITIL awareness is desirable but not essential

What We Offer:

Opportunities to develop skills across sectors, roles, and technologies, with a supportive and inclusive culture. Benefits include:

• Company matched pension scheme (4-6%)
• Family-friendly policies
• Occupational health support and wellbeing portal
• Discounts on cinema, restaurants, and shopping

About Telent:

Telent is a leading technology company specializing in mission-critical communications and digital infrastructure support across the UK. Join us to make an impact and be part of a team of over 2,500 dedicated professionals committed to excellence.

Our core values are:

• Be Inclusive
• Take Responsibility
• Be Customer-focused