Junior Concierge

TN United Kingdom; London; On-site; GBP 28,000 - 29,000; Full time

Job summary

An established industry player is seeking a proactive Junior Concierge to enhance guest experiences in a vibrant hotel environment. This role involves supporting the Concierge team, ensuring smooth operations, and providing top-tier service to guests. With opportunities for personal and professional growth, you'll be part of a dynamic team dedicated to hospitality excellence. Join a company that values its employees and offers a supportive culture, where your contributions are recognized and rewarded. If you have a passion for guest satisfaction and a desire to thrive in a fast-paced setting, this is the perfect opportunity for you.

Benefits

28 days holiday including public holidays

Contributory pension scheme

Refer a friend bonus

Discounted dental and health cover

Career growth opportunities

High street discounts

Meals on duty

Payday Parties

Laundry services

Personal Development programs

Qualifications

• Previous front office or concierge experience in a hotel.
• Strong leadership and communication skills.

Responsibilities

• Support the Concierge department and manage operations.
• Provide exceptional guest service and resolve concerns promptly.

Skills

Guest Service

Leadership

Communication

Problem-Solving

Knowledge of London

Job description

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Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family.

About ME London Hotel, WC2R 1HA

ME by Meliá is a collection of hotels where culture, lifestyle, and The ME People community come together to create an inimitable personality. Each hotel is connected to its destination, becoming the social epicenter of the city and attracting the best of the local cultural scene. Music, art, design, fashion, and gastronomy make up the ME scene to provide visitors with an experience beyond accommodation. If you radiate energy, have a personal style that captivates others, follow the latest trends, and love music, culture, and new technologies, then you connect with the ME by Meliá brand.

Job Role

We’re looking for a proactive and personable Junior Concierge to support the day-to-day operations of our Concierge team. In this role, you’ll step in for the Head Concierge or Assistant Head Concierge when needed, ensuring smooth operations and top-tier guest service. You’ll also help guide and motivate the team, contribute to departmental planning, and uphold the highest standards in guest relations, health & safety, and team performance.

Salary

from £28,000 up to £28,980 plus Service charge

Responsibilities

• Support the leadership of the Concierge department, managing staff schedules and day-to-day operations.
• Provide exceptional guest service and resolve guest concerns promptly and professionally.
• Assist in recruitment, training, and ongoing development of team members.
• Monitor and maintain health & safety, fire, and security practices in line with hotel policies.
• Maintain departmental SOPs, training records, and ensure compliance with all operational procedures.
• Coordinate with other departments to ensure seamless guest experiences.
• Manage department resources, supplies, and cost controls efficiently.
• Maintain accurate shift handover reports and internal communication logs.

What We’re Looking For

• Previous front office or concierge experience in a hotel environment.
• Strong leadership, communication, and problem-solving skills.
• Knowledge of London.
• A genuine passion for hospitality and guest satisfaction.
• Ability to stay organized and thrive in a fast-paced environment.
• Familiarity with hotel operations and guest service procedures.

Why Join Us?

You’ll be part of a dynamic and supportive team, in a role that offers growth, variety, and the chance to truly make an impact on the guest experience.

Because belonging to the great Meliá family is being VIP.

• Holidays: 28 days’ holiday including 8 public holidays
• Contributory pension scheme
• Refer a friend bonus: £500 (subject to successfully completed 6 months’ probation)
• Discounted dental and health cover with HSF
• Great discounts with Melia Hotels Worldwide: (Friends & families discounts)
• Personal Development: programs designed to support your career right from the start, with unlimited access to online learning platform
• Awards and Recognition Programs: Join a culture of recognition and reward, with loyalty bonuses and referral incentives
• Career growth: fantastic opportunity to progress and access a network of over 350 hotels across the world (subject to local right to work rules)
• High street discounts: with Perks at Work
• Meals on duty, Payday Parties, and Laundry

Our warmth, proximity, and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments, and always with the feeling that you belong to a big family where we have people like you, VIP People.

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We prioritize disseminating a corporate culture committed to effective equality and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any form of discrimination, especially related to disability, race, religion, gender, or age. We believe diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team. Our motto is "Towards a sustainable future, from a responsible present". Thanks to all our collaborators, we make it possible.

To protect yourself and avoid fraud in selection processes, we invite you to consult our recommendations on the "Protect Your Application" page.

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