Customer Service Advisor

TN United Kingdom; Belper CP; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading boiler company in Belper is seeking experienced customer service advisors. The role involves assisting customers through various communication channels and adhering to service standards. Comprehensive training and attractive benefits are provided, making it a rewarding opportunity.

Benefits

Comprehensive Training

Annual Bonus

Annual Leave

Pension Scheme

Employee Assistance Programme

Health Benefits

On-Site Amenities

Employee Benefits Hub

Qualifications

• Previous contact centre experience is preferred but not essential.

Responsibilities

• Assist customers via multiple channels to arrange engineer visits.
• Assess customer situations to deliver outstanding service.
• Adhere to contact centre processes and performance targets.

Skills

Customer Support

Communication

Education

GCSE Grade 4 or equivalent in English

Tools

Microsoft applications

Job description

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Brook Street is working with a leading Belper based boiler company looking for experienced customer service advisors to join their team offering best in class service to their customer base, starting on 2nd June.

Key Responsibilities:

• Customer Support: Assist customers who contact the company via telephone, email, SMS, live chat, or WhatsApp to arrange engineer visits.
• Understanding Customer Needs: Assess and understand the customer's situation to identify opportunities for delivering outstanding customer service.
• Service Delivery: Adhere to contact centre processes and performance targets, ensuring a professional and efficient service.

Hours of Work:

• Full-time: 39.5 hours per week.
• Office based in Belper
• Shift Pattern:
• Monday to Friday: Between 8am - 6pm
• Saturday: 8am - 3pm
• Sunday: 8am - 12pm
• GCSE Grade 4 or equivalent in English.
• Good knowledge of Microsoft applications and web-based platforms.
• Previous contact centre experience is preferred but not essential.

Rewards and Benefits:

• Comprehensive Training: 4-week training program to ensure you're fully equipped for the role.
• Annual Bonus: A bonus scheme based on performance.
• Annual Leave: 25 days of annual leave. Bank holidays may require work, but you'll receive a day in lieu.
• Pension Scheme: Company contributes 7%, and employees pay 1%.
• Employee Assistance Programme: Support for personal and professional matters.
• Health Benefits: Free flu jabs and eye tests.
• On-Site Amenities: Subsidised bistro and coffee shop.
• Employee Benefits Hub: Access to additional discounts and offers.

This role offers a structured shift pattern, a strong training program, and great benefits, making it a rewarding opportunity for those with customer service experience.

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.