Network Engineer

JR United Kingdom; Portsmouth; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company is looking for a proactive Network Support Engineer to join their dynamic team. The role involves daily support and maintenance of customer networks, ensuring optimal performance and effective troubleshooting. You will manage support tickets, assist with network changes, and uphold security best practices. Ideal candidates will have a solid understanding of networking technologies and experience in multi-vendor environments.

Qualifications

• Solid understanding of Layer 2/3 networking and security technologies.
• Experience with multi-vendor environments.

Responsibilities

• Manage and resolve customer support tickets, ensuring SLA targets are met.
• Monitor, identify, and troubleshoot network infrastructure issues.
• Support data centre operations, including hardware installs.

Skills

Troubleshooting

Problem Solving

Communication

Education

Cisco CCNA

Tools

Cisco

Fortinet

Juniper

Job description

Social network you want to login/join with:

We are seeking a proactive and detail-oriented Network Support Engineer to join our dynamic team. You will be responsible for the daily support and maintenance of customer networks, ensuring optimal performance across various platforms. This includes triaging and resolving faults, supporting senior engineers with project implementation, and continually improving network performance.

Key Responsibilities

• Manage and resolve customer support tickets, ensuring SLA targets are met
• Deliver excellent customer service through clear and effective communication
• Monitor, identify, and troubleshoot network infrastructure issues
• Support data centre operations, including hardware installs, cabling, and power management
• Assist with network changes, firmware updates, and documentation
• Maintain asset and change control records, ensuring accuracy and compliance
• Help protect customer environments through security best practices and vulnerability management

Required Experience & Skills

• Solid understanding of Layer 2/3 networking and security technologies (e.g., VLANs, STP, NAT/PAT, DHCP)
• Experience with multi-vendor environments (Cisco, Fortinet, Juniper)
• Familiarity with virtual and physical network infrastructure
• Knowledge of operating systems and networking configurations
• Strong troubleshooting and problem-solving skills
• Awareness of IT security risks and being proactive in applying protective measures
• Understanding of change control processes and documentation

Desirable Qualifications

• Cisco CCNA or equivalent networking certification
• Exposure to asset and configuration management best practices

Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy.