3rd Line Engineer

TN United Kingdom; Wigan; On-site; GBP 40,000; Full time

Job summary

An established IT Support and Managed Services Provider is seeking a skilled 3rd Line Engineer to join their dynamic team. This role offers a fantastic opportunity for growth and hands-on experience with diverse technologies. You will play a crucial role in enhancing customer experience by providing effective technical support and consultancy services. If you're passionate about IT and eager to advance your career in a supportive environment, this position is perfect for you. Join a forward-thinking company that values your contributions and offers ongoing training and development.

Benefits

Pension

Parking

On-Going Training

Qualifications

• 3-5 years of experience as a 3rd Line Engineer in a Managed Service Provider.
• Strong knowledge of Microsoft technologies and networking.

Responsibilities

• Provide IT consultancy services and technical support to clients.
• Monitor and maintain systems and networks, diagnosing hardware and software faults.
• Manage multiple open tickets and establish good client relationships.

Skills

Windows Server 2012/16/19

Microsoft Exchange/O365

Active Directory Administration

VMware

Hyper-V

DNS/DHCP/Group Policy

Firewalls

Networking

Back-up and restore procedures

Education

Relevant IT Certifications

Job description

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Are you a 3rd Line Engineer looking for a new challenge role? This fast-growing IT Support and Managed Services Provider, based outside of Chorley we are looking for strong 3rd line engineers to join the team.

Great opportunities for growth, and an excellent career path through the company.

As it is an IT Managed Service Provider, there will be lots of opportunities to get hands-on experience with a lot of different technology.

Our client has a diverse and loyal client-base spanning many sectors and are looking to expand the team with an experienced Microsoft-focused IT professional who can join us in offering affordable, friendly and effective support.

Joining as a Senior IT Support team member you will be involved in driving the customer experience. Whether you are finding solutions to technical problems; managing an incident; completing a project; capturing client requirements or keeping up-to-date with industry trends, you will play a vital role ensuring the delivery of great customer service.

Experience, Knowledge & Skills required:

• Min. 3-5 Years’ experience as an 3rd Line Engineer with a Managed Service Provider
• Sound knowledge of:
  • Windows Server 2012/16/19
  • Microsoft Exchange/O365
  • Active Directory Administration
  • VMware or Hyper-V
  • Working knowledge of DNS/DHCP/Group Policy etc.
  • Firewalls
  • Networking
  • Back-up and restore procedures
• Full UK Driving License
• Ability to communicate both verbally and in writing, usually over the phone and by email.
• Ability to organise your time and ask for assistance when lack of time is an issue.
• Ability to follow a logical problem solving process.
• Ability to follow the Helpdesk procedures and seek advice when unsure.

Main Duties of the role:

As a competent 3rd Line Engineer you will be able to provide IT consultancy services to the full range of clients.

You will effectively support clients as requested in a timely manner in line with the client’s support contracts.

You are required to provide reactive and pro-active technical support services and incident management for the following types of work:

• Monitoring and maintaining systems and networks
• Installation and configuration of systems
• Diagnosing faults on both hardware and software
• Solving technical and application issues by phone, email or in person
• Walking clients through troubleshooting steps
• Re-fitting and/or replacing of client hardware
• Supporting updates and/or roll-outs for client applications (training of users as needed)
• Working to SLA’s
• Prioritising and managing multiple open tickets
• Establishing good working relationships with clients

In return, we can offer you an exciting career in a growing company with an excellent salary upto £40k base and benefits which includes: Pension, Parking and On-Going Training.