Junior IT Technician

TN United Kingdom; Tonbridge; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading UK organisation is seeking a Junior IT Support Technician to join their team in Marden, Tonbridge. The role involves managing service tickets, providing technical support, and assisting clients with Microsoft 365 services. With a focus on delivering high-quality IT solutions, this position offers a supportive environment for professional growth.

Benefits

25 days holiday including bank holidays

Pension scheme

Additional benefits discussed at interview

Qualifications

• Experience with Windows 10/11 troubleshooting required.
• Knowledge of Microsoft products essential.
• Hardware repair skills needed.

Responsibilities

• Manage and prioritise service tickets.
• Provide 1st and 2nd line technical support.
• Assist clients with Microsoft 365 services.

Skills

Knowledge of Microsoft products

Windows 10/11 troubleshooting

Hardware repair skills

Mac OS experience

Experience with ConnectWise Automate

Job description

Junior IT Support Technician

Our client is a leading UK organisation specialising in IT strategies and solutions to drive growth. Operating across the South East and beyond, they deliver infrastructure, security, software, and support services for businesses, schools, and other organisations.

They are seeking an experienced IT Support Technician to join their team based in Marden, Tonbridge.

Responsibilities:

1. Manage and prioritise service tickets.
2. Provide 1st and 2nd line technical support and onsite support when required.
3. Assist clients with management of Microsoft 365 services.
4. Perform preventative maintenance checks on infrastructure.
5. Assist with quoting and purchasing of services.
6. Provide accurate information as requested.
7. Identify and report security weaknesses.
8. Report malfunctions through the appropriate management channels.

Requirements:

• Knowledge of Microsoft products.
• Experience with Windows 10/11 troubleshooting.
• Hardware repair skills.
• Mac OS experience (desirable).
• Experience with ConnectWise Automate (LabTech) (desirable).

Remuneration:

• Monday to Friday, 8:30 am – 5:30 pm.
• 25 days holiday including bank holidays.
• Pension scheme.
• Additional benefits discussed at interview.