Operations Manager - National

14Forty; United Kingdom; On-site; GBP 50,000; Full time

Job summary

A leading company in facilities management is seeking an Operations Manager to oversee multiple sites with a focus on cleaning services. The ideal candidate will have a strong background in managing operations, financial acumen, and excellent client relationship skills. This role offers a competitive salary and benefits, including private healthcare and a company car allowance.

Benefits

Private Healthcare

Company Car/Allowance

CRISP pension

Qualifications

• Proven experience in managing cleaning operations.
• Success in multi-site and multi-client environments.
• Strong financial management skills.

Responsibilities

• Oversee day-to-day operations across multiple sites.
• Manage contract performance and financials.
• Build strong relationships with senior client stakeholders.

Skills

Financial acumen

Client relationship management

Leadership

Health and safety compliance

Job description

Operations Manager - National

£50,000 per annum

Benefits: Private Healthcare, Company Car/Allowance, CRISP pension

Due to locations of the contracts within the remit, we are looking for candidates based in the Midlands.

Are you a dynamic leader with a proven track record in managing multi-site operations? Do you thrive on delivering top-tier services while keeping financials in check? Join us as an Operations Manager and play a key role in driving excellence across our multiple facilities service lines with a Cleaning bias and transferable skills across multiple soft services inc. Security, Catering and Front of House.

At 14forty, we’re here to make workplaces better, cultivating working environments that energise, inspire and attract talent across all sectors. Our ‘people and planet first’ approach prioritises the aspects of FM that make the biggest operational impact, affording businesses more time to focus on what truly matters.

What You'll Do:

• Service Delivery: Oversee day-to-day operations across multiple sites, ensuring high-quality service in line with client expectations. Lead a motivated and compliant team, delivering tailored solutions and maintaining high client satisfaction.
  
• Financial Management: Manage contract performance, ensuring services are delivered within budget. Monitor financials, identify cost-saving opportunities and prepare reports to keep performance on track.
  
• Client Relationship Management: Build strong, long-term relationships with senior client stakeholders, addressing concerns, and actively driving service improvements. Prepare and deliver regular reviews with senior stakeholders.
  
• Sales & Retention: Play an active role in the sales process, driving service retention and identifying growth opportunities. Upsell and expand service offerings to existing clients.
  
• People Management: Lead, inspire, and develop a diverse team across all services. Ensure ongoing staff training, performance, and engagement.
  
• Health & Safety: Maintain the highest standards of health and safety compliance across sites, conducting regular audits and leading safety-first initiatives.
  

What We’re Looking For:
Essential

• Proven experience in managing cleaning operations with a facilities management business.
  
• Demonstrable success in multi-site and multi-client environments.
  
• Strong financial acumen and the ability to manage budgets and improve profitability.
  
• Excellent client relationship management and communication skills.
  
• In-depth understanding of health and safety standards within the soft services sector.
  
• Strong leadership and team management skills.
  
• Ability to manage multiple priorities and meet deadlines.
  

Desirable

• Experience of managing other soft services preferred
  
• Proven sales and retention experience, with a track record of business growth and service expansion.
  

For more details about careers at 14forty and our benefits please visit: Careers at 14forty

If you're ready to lead a high-performing team, drive operational success, and make an impact in a dynamic, growing business, we want to hear from you! Apply today to join our team at 14forty!

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!

Please note that we reserve the right to remove this advert prior to the advertised date, dependent on the level of response received. You are therefore advised to apply at your earliest convenience.