Senior User Researcher

HM Revenue & Customs; North Tyneside; On-site; GBP 45,000 - 60,000; Full time

Job summary

Join HMRC as a Senior User Researcher, leading user-centered design projects for the Making Tax Digital initiative. Collaborate with diverse teams to influence digital services and ensure users are at the forefront of our innovations. This role offers a chance to be part of a supportive community focused on impactful research.

Qualifications

• Lead projects across multi-disciplinary teams to ensure user focus.
• Collaborate with digital service managers and business analysts.

Responsibilities

• Influence and support research and design on major services.
• Develop user insights and embed best practices.

Skills

User Centred Design

Research

Collaboration

Job description

Belfast, Birmingham, Bristol, Cardiff, Croydon, East Kilbride, Edinburgh, Glasgow, Leeds, Liverpool, Manchester, Newcastle-upon-Tyne, Nottingham, Portsmouth, Preston, Stratford, Telford, Worthing

Job Summary

Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their stories about what it’s really like to work at HMRC.

Visit our YouTube channel to watch the full series and discover your potential.

Making Tax Digital (MTD) is a key part of the government’s ambition for HMRC to become one of the most digitally advanced tax authorities in the world. MTD aims to make it easier for customers to get their tax right, saving time that can be devoted to maximizing business opportunities and fostering good financial planning. It requires customers to use digital record-keeping tools and submit tax return data directly from those records using MTD-compatible software.

We are committed to ensuring that the tax system continues to meet the needs of the increasingly digitally engaged population. We want to build on its resilience and effectiveness.

We're looking for motivated, passionate, and self-starting individuals to join an established and knowledgeable programme operating in a fast-paced environment.

The successful individuals can look forward to a supportive user-centred design community that will provide support and training to develop their skills and personal effectiveness, offering valuable insights into a high-profile programme.

Job Description

HMRC is seeking Senior User Researchers passionate about User Centred Design to support HMRC’s flagship digital services, Making Tax Digital (MTD).

These Grade 7 roles will join the established User Centred Design leadership team in MTD. You’ll lead projects across large multi-disciplinary teams to ensure users are at the centre of our digital services.

You will influence and support others within the profession to lead research and design on major services. You will collaborate with digital service managers, business analysts, and other multidisciplinary colleagues to develop user insights, set direction, and embed best practices to inform evidence-based decisions.

You will be part of a thriving User Researcher community with opportunities for insight sharing, training, and discussion. Our team values diverse backgrounds and ideas to conduct impactful research. You will be based at one of our HMRC regional centres across the UK.

This is an exciting time to join an organization at the forefront of user research. Our blog provides more insights into our work and approach: User Research in HMRC.

If this excites you, we will hold two interactive webinar events to discuss our work and answer your questions before you apply. Details are below.

The Government Digital and Data Profession Capability Framework provides more details about the G7 Senior User Researcher role: User researcher - Government Digital and Data Profession Capability Framework.

Would you like to find out more?

• We will host virtual 30-minute sessions where our User Centred Design team will share what it's like to do user research at HMRC.
• These will be online on Wednesday 21st May 2025 at 12:00 and Thursday 22nd May 2025 at 16:00. Registration links are provided.
• Capacity is limited; places are allocated on a first-come, first-served basis.
• Both events are the same; attending one is sufficient.