IT Support Engineer

LEO Club Maastricht; Chester; On-site; GBP 35,000; Full time

Job summary

A leading scale-up business in Chester is seeking an IT Support Engineer to join their growing team. The successful candidate will provide essential 1st and 2nd line support in a dynamic Agile setting, ensuring high service levels across the business. With a competitive salary of up to £35,000, this role offers a great opportunity for those with a solid background in IT support.

Qualifications

• Minimum 2 years' commercial experience in IT Support.
• Experience with 1st / 2nd line support functions.
• Strong communication skills (written & verbal).

Responsibilities

• Provide day-to-day 1st and 2nd line support for IT issues.
• Manage and maintain high levels of service.
• Work in a fast-paced, modern Agile environment.

Skills

IT Support

1st / 2nd line support

ITIL-based Service Desk

JIRA

Communication skills

Customer service

Agile environment

Job description

Chester

£35,000 (DOE) + benefits

Hyperloop has partnered with an exciting scale-up business in Chester, seeking an IT Support Engineer to join their growing team.

Working in a fast-paced, modern Agile environment, the successful candidate will provide day-to-day 1st and 2nd line support for IT issues across the business, managing and maintaining high levels of service.

The role is suitable for a 2nd Line Engineer with at least 2 years' commercial experience in IT Service Desk support.

Key Skills Required

1. Minimum 2 years' commercial experience in IT Support
2. Experience with 1st / 2nd line support functions
3. ITIL-based Service Desk experience
4. Experience with JIRA for logging, tracking, and resolving incidents
5. Strong communication skills (written & verbal)
6. High levels of customer service
7. Experience working in an Agile environment

The role offers a salary of up to £35,000 (DOE) and will initially be based on-site in Chester, transitioning to a hybrid model after passing probation. The position is accessible from Birkenhead, Flintshire, Warrington, Wirral, and Wrexham. To apply, click here!