Relationship Account Manager

TN United Kingdom; Windsor; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A leading energy company is seeking a Relationship Account Manager to empower installers and enhance customer service. This role involves collaboration with various teams to ensure high-quality installations and effective upselling of products. Ideal candidates will have strong sales and communication skills, and a passion for sustainability.

Benefits

Flexible working hours

Support for family needs

Career growth opportunities

Qualifications

• Experience in a commercial role.
• Experience working with merchants, installers, SMEs, and OEMs.
• Strong sales skills.

Responsibilities

• Engage key stakeholders such as tradespeople and merchants.
• Support installers in upselling and cross-selling products.
• Collaborate with teams to drive growth.

Skills

Sales

Communication

Interpersonal Skills

Problem Solving

Job description

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We’re so much more than an energy company. We’re a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels, whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That’s why working here is #MoreThanACareer. We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it.

About your role:

We are looking for a Relationship Account Manager to join our New Business & Net Zero team! As a Relationship Account Manager, you will work closely with the Installer Network Commercial Lead. You will empower installers to:

Deliver high-quality installations for customers they serve.

Claim rewards for upselling and cross-selling Hive and British Gas products.

Support installers in growing their businesses.

You’ll spend your time working closely with installers, feeding back to the business what you see and hear. This role involves collaborating with senior team members, including operations, design, product, and technical teams, to ensure the program is completed on time and to high standards. It's an excellent opportunity for someone looking to grow their career.

Location: Remote/home-based working but with a requirement to be in the Windsor office 1 day p/w.

Responsibilities of the role:

Assist in engaging key stakeholders, such as tradespeople, merchants, SMEs, and OEMs.

Setting up meetings to gather key data insights to help shape our future model

Empower installers to use the Hive Installer App to upsell and cross-sell products.

Attend face-to-face meetings with merchants to drive the Hive Installer Network, pivoting our business towards a more direct supply model with installers.

Organize and attend trade mornings.

Support the development and response to installer insights, contributing to initiatives that bring relevant and attractive customer propositions to market.

Implement new operating and commercial models to trial and test as we release features.

Collaborate with product and digital teams to help design and set requirements for the technology platform.

Participate in cross-team meetings to drive growth across Direct and Partnership channels.

Provide day-to-day support in commercial decision-making on pricing, business cases, activities, and budget proposals.

Collaborate with the marketing team to suggest campaigns and creative ideas

Here's what we’re looking for:

Experience in a commercial role.

Experience working with merchants, installers, SMEs, and OEMs is critical.

Strong sales skills.

Excellent communication and interpersonal skills.

Self-starter with the ability to take initiative.

Ability to account manager, bringing an obsession for excellent customer service and naturing exceptional business growth.

Ability to deliver results to target, as an individual and within a team.

Ability to work under pressure in a fast-moving dynamic retail environment.

Confidence to influence and engage, building relationships with key stakeholders.

Organised with strong planning capabilities.

Able to identify problems and develop practical solutions.

Why should you apply?

We’re not a perfect place – but we’re a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That’s why we’ve designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too.Visit the link below to discover why we’re a great place to work and what being part of more means for you.

If you're full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non-negotiable, and your ambitions are our priority.

Help us, help you. We would love for you to share any information about yourself throughout our recruitment process so that we can better understand you and help shape your journey.