Head of Technical - Client Service Delivery

Aon Corporation; Chelmsford; Hybrid; GBP 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Head of Technical for their Client Service Delivery team. This pivotal role involves leading a dynamic team, enhancing technical capabilities, and driving digital transformation within the broking business. You will inspire and develop your team while implementing strategic projects that improve client service and operational efficiency. With a focus on fostering a culture of continuous learning and innovation, this position offers a unique opportunity to shape the future of client service in a hybrid working environment. Join a forward-thinking organization that values diversity and empowers employees to thrive.

Benefits

Global Wellbeing Days

Comprehensive benefits package

Flexible working styles

Continuous learning culture

Qualifications

• Proven experience in operations or client service leadership.
• Strong understanding of the London Market and technical capabilities.

Responsibilities

• Lead the Client Service Delivery Technical team to enhance service quality.
• Design competency frameworks and provide training for staff development.

Skills

Leadership

Technical Excellence

Project Management

Stakeholder Management

London Market Knowledge

Education

Degree in Business or related field

Tools

MRC Templates

Digital Transformation Tools

Job description

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Head of Technical - Client Service Delivery

We are looking for an experienced operations or client service leader to lead our Client Service Delivery Technical team.

Head of Technical

The Head of Technical will report into the Head of CSD, and support all of the CSD function as well as the GBC broking teams in some areas.

A key leadership position within CSD that has a direct impact on service provided by CSD, as well as providing motivation and visibility around progression for colleagues, and shaping the design of new technologies to support colleagues and provide technical excellence.

This is a hybrid role with the flexibility to work both virtually and from our London and/or Chelmsford offices.

What the day will look like

This role is primarily responsible for upskilling the Client Service Delivery community, and contributing to strategic projects through knowledge sharing and advice and active participation in workstreams.

This will involve:

1. Design and implementation of a competency framework that provides clarity on development and progress for colleagues, whilst also measuring overall technical capability.
2. Provide training to CSD community on key topics in support of colleague development and improving the CSD service.
3. Subject matter expert to have an active role in all major operational change projects from system replacements to future at Lloyds.
4. Undertake technical audits across CSD and Broking communities for correct use of MRC and supporting processes, providing constructive feedback.
5. Responsibility for maintaining appropriate wordings, clauses and MRC templates across various platforms.
6. Technical query resolution.

How this opportunity is different

The Client Service Delivery team provides an invaluable service to the broking teams, improving client service and reducing queries and errors.

This is an excellent opportunity to drive the evolution of the client service model by prioritising technical knowledge and capability as a core component of the service.

This role is fundamental to the digital transformation of our broking business as we adapt processes to align with future technology and the London Market transformation journey within BluePrint2.

This is a leadership position that will work closely with the Head of Client Service Delivery, as well as the GBC Head of Operations, and will require nurturing of a wide network across the broking and governance functions of Aon in the UK.

What we are looking for

1. Someone who will lead by example and inspire a large team to deliver technical excellence.
2. Someone who has the energy and enthusiasm to play a leading role in improving how we prioritise technical capability across CSD.
3. Someone who is an effective line manager for a small team.
4. Someone who has a thorough understanding of the London Market.
5. Someone who is able to oversee numerous projects and manage resource prioritisation.
6. Someone who can be pragmatic, helping the team solve problems they come against.
7. Someone who is commercially aware in delivering to budgets.
8. Someone who is able to manage demanding stakeholders.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email [e-mail]