Customer Delivery Driver, Supermarket Assistant

Waitrose & Partners; Thame; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a leading employee-owned business as a Customer Delivery Driver, where you'll deliver quality products and exceptional service directly to customers. This role combines driving with supporting the shop team, ensuring a seamless shopping experience. As part of a passionate team, you'll embody the ethos of serving food lovers while contributing to a welcoming environment. Enjoy the flexibility of working arrangements and become part of a company that values kindness, respect, and collective growth. If you're self-motivated and enjoy engaging with customers, this is the perfect opportunity for you.

Qualifications

• Must hold a full valid B-Category UK manual driving licence.
• Strong customer service and time management skills required.

Responsibilities

• Load and prepare van for deliveries, ensuring orders are organized.
• Represent the brand with excellent customer service as a priority.

Skills

B-Category UK manual driving licence

Customer service skills

Time management

Physical handling

IT literacy

Job description

About the role

As one of our Customer Delivery Drivers, you'll bring the unique blend of quality Waitrose produce and Partner-led service directly to our customers' doors. You will actively embody our ethos - passionate Partners serving food lovers. When not on the road, you'll support the shop team with daily tasks such as stock replenishment and housekeeping, contributing to the efficient and welcoming running of the shop.

Due to the nature of the role, you must be 18 years or older.

Key Responsibilities

1. Start your day in store, checking your delivery routes.
2. Load and prepare your van for deliveries, ensuring all orders are organized for efficient delivery.
3. Complete vehicle safety checks, maintaining road compliance and health and safety standards.
4. Represent the Waitrose brand on the road with excellent customer service as your priority.
5. Assist customers with their shopping and build rapport based on trust and service.
6. Support the shop team with general shopkeeping tasks when required.

Essential Skills and Experience

• Full valid B-Category UK manual driving licence with no more than 6 points.
• Excellent customer service skills.
• Good time management skills.
• Ability to handle physical tasks such as lifting crates and moving cages.
• Ability to work independently, self-motivated, and adaptable.
• IT literacy.

Desirable Skills and Experience

• Previous driving experience, especially with chilled vehicles, is a plus.

About The Partnership

We are the UK's largest employee-owned business, home to John Lewis and Waitrose. As Partners, we share ownership and responsibility, driven by our purpose to build a happier world. We focus on retail excellence, innovation, and diversity, creating an environment where everyone can thrive and be themselves.

We believe in kindness, respect, and collective growth, making a real difference as Partners.

Additional Information

Some roles may require pre-employment vetting, including DBS checks, which will be communicated during recruitment. We encourage prompt application as vacancies may close early due to high interest.

We support flexible working arrangements such as flexible hours, job sharing, or shorter contracts. Please discuss your preferences with the hiring manager during your interview.