Service Desk Technician

Bond Williams; Bournemouth; On-site; Full time

Job summary

A leading company in Bournemouth is seeking a 1st Line IT Service Desk Technician for a temporary role. The successful candidate will provide first-line support, ensuring smooth operation of IT services. Responsibilities include managing support requests, conducting IT inductions, and collaborating with internal teams. Ideal candidates are tech-savvy and customer-focused.

Qualifications

• Experience with ITIL framework and IT service management best practices.
• Strong troubleshooting skills for both hardware and software issues.

Responsibilities

• Act as the first point of contact for all IT-related enquiries.
• Manage and maintain the Service Desk system, including accurate call logging.
• Provide technical support for online systems and audio-visual equipment.

Skills

ITIL framework

Troubleshooting

Customer Service

Tools

Microsoft Office Suite

ServiceNow

Jira

Job description

Job Description

1st Line IT Service Desk Technician - Temporary - Bournemouth - £13.19 ph

Are you tech-savvy, customer-focused, and passionate about delivering high-quality IT support?

Are you available immediately?

If yes, then read on to discover what's on offer!

Our client is looking for a Service Desk Technician to join a fast-paced organisation where you'll provide first-line technical support and play a key role in maintaining a reliable and user-friendly IT service. You'll be the initial point of contact for users, ensuring the smooth operation of digital systems, integrated tools, and IT equipment.

Key Responsibilities:

• Act as the first point of contact for all IT-related enquiries and support requests from internal users
• Deliver, support, and promote Service Desk processes aligned with the ITIL framework
• Manage and maintain the Service Desk system, including accurate call logging, technical note taking, and user-friendly issue resolution
• Provide technical support for online systems, integrated platforms, and audio-visual equipment
• Conduct IT inductions and set up equipment for new users
• Offer on-site IT support for internal events, such as meetings and presentations
• Promote and encourage the use of self-service tools, including knowledge base articles and user guides
• Contribute to the creation and maintenance of documentation for repeat technical issues and support resources
• Collaborate with internal teams and external service providers (e.g., AV, hardware repair, print services)
• Identify recurring issues and suggest or implement solutions to improve support efficiency

Technical Skills Required:

• Experience with ITIL framework and IT service management best practices
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• Experience with Windows and Mac operating systems
• Knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
• Familiarity with active directory and user account management
• Experience supporting audio-visual systems and online platforms
• Strong troubleshooting skills for both hardware and software issues
• Knowledge of IT security best practices
• Familiarity with ticketing systems (e.g., ServiceNow, Jira)
• Basic understanding of cloud-based applications (e.g., Google Workspace, Microsoft 365)

Working Hours:Onsite: 08:30 - 17:00 (Mon-Thu), 08:30 - 16:30 (Fri)Are you interested in the Service Desk Technician role and would like to be considered? We would love to hear from you!Click the apply button now or contact us directly:

• Tel: option 1 - Office & Commercial Team
• Email:

Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency