Analytics Consultant

TN United Kingdom; United Kingdom; Remote; GBP 50,000 - 65,000; Full time

Job summary

Join a forward-thinking organization as an Analytics Consultant, where your analytical expertise will drive innovation and enhance customer experiences. You'll lead data analysis initiatives, collaborate with diverse teams, and present insights that influence business decisions. This role offers the chance to work with cutting-edge tools in a supportive environment that values growth and continuous improvement. If you're passionate about leveraging data to optimize business processes and drive revenue, this is the perfect opportunity for you.

Benefits

25 days annual leave plus bank holidays

10% performance-based bonus

Competitive pension scheme

Remote working options

Training and growth opportunities

Qualifications

• Minimum 3 years in an analytics role, preferably in a cloud environment.
• Proficiency in SQL, Python, or R, with strong Power BI skills.

Responsibilities

• Lead analytics programs and present findings to stakeholders.
• Collaborate with teams to design dashboards and visualizations.

Skills

Data Analysis

Statistical Analysis

SQL

Python

R

Power BI

Stakeholder Management

Problem-Solving

Communication Skills

Project Management

Education

Bachelor's Degree in a related field

Tools

Power BI

Azure

Alteryx

Job description

Analytics Consultant

Req ID#: 399266

Location: UK Wide, UK Remote (Foundever), GB

Job Description:

Put simply, our mission is to be the solutions and the team behind the best experiences for the world’s leading brands. Wherever and whenever needed.

With 170,000 people working across the globe, Foundever securely connects brands with their customers 9 million times a day in 60+ languages. Our global footprint makes us one of the few true global players in the BPO industry.

The Opportunity

We are seeking a dynamic and experienced Analytics Consultant to support the next phase of growth and innovation for Foundever’s English-speaking markets. The ideal candidate will be an analytical thinker, naturally inquisitive, with exceptional problem-solving skills.

In this role, you will combine industry knowledge with your technical capabilities to deliver analytics & insight programs for our clients. These will help achieve outcomes including optimizing business processes, enhancing customer experiences, and growing sales/revenue. You’ll work closely with internal stakeholders and client teams to design, pitch, and deliver these programs across various sectors.

As part of the wider Analytics and Insight community, you will leverage your data analysis expertise and stakeholder management skills to deliver high-impact analysis and secure buy-in from the business, operations, and clients.

Key Responsibilities:

Data Analysis

• Lead analyst for the delivery of Insight & analytics programs.
• Understand statistical analysis and modeling techniques.
• Develop and deliver presentations to clients, translating complex analysis into clear recommendations.
• Collaborate with the BI & reporting team to design and refine dashboards, reports, and visualizations in Power BI.
• Design and execute experiments (A/B testing) to validate insights and recommendations.

Stakeholder Management

• Partner with clients to understand business objectives and translate them into analytical solutions.
• Present analysis findings to stakeholders at all levels, from team managers to C-suite.
• Act as a trusted advisor to operations and clients, helping leverage data to achieve goals.
• Collaborate with Data Science & Engineering, Insight, and Continuous Improvement teams.

Continuous Improvement

• Work with the Continuous Improvement team to translate insights into actionable projects.
• Support business case development by quantifying impacts, including cost-benefit and ROI analyses.
• Monitor implementation and success of solutions, providing feedback and adjustments.
• Stay updated with analytical tools, techniques, and trends to improve analysis impact and efficiency.
• Lead, mentor, and develop junior team members.

Sales and Solutions

• Develop business cases and calculate ROI to support new business pitches and service expansions.
• Assist the Analytics Director in developing sales and analytics solutions for proposals and service growth.

Your Profile and Experience:

• Minimum 3 years in an analytics role.
• At least 2 years working with contact centre data.
• Proficiency in programming languages such as SQL, Python, or R, ideally in a cloud environment (preferably MS Azure).
• Intermediate to advanced Power BI data visualization skills.
• Knowledge of Azure cloud infrastructure (e.g., Databricks) is a plus.
• Experience with Alteryx and unstructured data is desirable.
• Strong communication skills, both written and verbal, with stakeholder influence ability.
• Excellent problem-solving and critical thinking skills.
• Ability to manage multiple projects independently in a fast-paced environment.

The Package:

• Salary: £50-65K depending on experience.
• 10% performance-based bonus.
• 25 days annual leave plus bank holidays.
• Competitive pension scheme.
• Remote working options.

Join a secure and stable organization offering excellent conditions, training, and growth opportunities within the UK & SA markets. If you’re motivated for a rewarding career, apply now!

Foundever is an equal opportunity and Disability Confident employer. We value diversity and are committed to inclusive employment practices. Please contact our recruitment team for any adjustments needed during the hiring process.

Your application data will be used solely for recruitment purposes and retained in accordance with UK legislation.