Claims Adjuster (D&O)

WR Berkley; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

Une entreprise de gestion des risques recherche un professionnel pour gérer les réclamations dans le domaine de la responsabilité professionnelle. Le candidat idéal doit faire preuve d'excellentes compétences en communication, de gestion du temps et être capable de travailler à la fois de manière autonome et en équipe. Ce poste est essentiel pour protéger les intérêts financiers de l'entreprise tout en garantissant un service client efficace, conformément aux normes de l'industrie.

Qualifications

• Compétences en communication excellentes pour expliquer des problèmes complexes.
• Capacité à travailler de façon autonome et en équipe.
• Approche professionnelle et accueillante avec un bon état d'esprit.

Responsibilities

• Gérer les réclamations conformément aux politiques de gestion des réclamations.
• Maintenir une interaction efficace avec les parties prenantes sur les questions de réclamation.
• Assurer la conformité des activités de gestion des réclamations.

Skills

Communication

Temps de gestion

Travail d'équipe

Présentation

Job description

Responsibilities

• Adjust, settle, and manage claims arising on policies underwritten by W/R/B Underwriting (WRBU) for the Berkley Professional Liability (BPro) affiliate, and in case of conflict or as needed, for Berkley Alliance Managers (BAM) affiliate underwriting. Activities should adhere to authority limits and align with WRBU’s Claims Management Policies and Procedures, including the Claims Philosophy and Claims Reserving Protocol.
• Manage the company's claims exposure proactively and efficiently, considering legal and regulatory environments.
• Protect the company's financial interests by verifying the validity of claims payments and maintaining adequate reserving.
• Provide prompt and efficient service to customers, complying with the Treating Customers Fairly principles.
• Communicate claims developments, trends, and material losses to all stakeholders appropriately.
• Ensure effective interaction of Claims Management with relevant Syndicate and affiliate stakeholders.
• Maintain compliance of claims management activities with the claims philosophy, standards, and authority limits.
• Handle claims submissions promptly and efficiently within service levels, from notification to conclusion.
• Appoint and manage service providers, developing strategies for claim resolution.
• Liaise with brokers, co-insurers, and customers regarding claims issues.
• Ensure claims records on internal systems are accurate and current; manage workflow via ECF2 and other platforms.
• Collaborate with Senior Management from WRBU and BPro, and BPro underwriting teams, to ensure smooth operations and effective communication.
• Assist with Claims Management duties such as open claims reviews, reserving, reinsurance analysis, and other projects as reasonably requested.
• Participate in professional, technical, and career development training.
• Perform other similar duties as reasonably requested within your expertise, subject to periodic review and updates after consultation.
• Liaise with related functions like Underwriting, Actuarial, Risk Management, Finance, and Compliance to enhance claims management.
• Attend WRB Underwriting internal meetings and committees as required.

Qualifications

• Excellent communication skills to explain complex issues clearly and succinctly.
• Ability to build trust and network effectively both internally and externally.
• Professional, approachable, with a positive attitude to interact successfully with senior management, colleagues, and external suppliers.
• Good presentation skills.
• Effective time management to meet deadlines and prioritize tasks.
• Ability to work independently and as part of a team.

Capable of using initiative and resolving issues proactively.