Customer Consultant (12 Hour)

Body Shop (The); Scotland; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player in ethical beauty seeks a passionate Consultant to join their team. In this role, you'll be at the forefront of customer interaction, providing expert advice on a diverse range of natural products. Your ability to connect with customers and understand their needs will drive sales and enhance their shopping experience. If you have a genuine love for beauty and retail, and are ready to work in a dynamic environment that values innovation and ethical practices, this opportunity is perfect for you.

Qualifications

• Strong interpersonal skills to build rapport with customers.
• Effective communication and listening skills are essential.

Responsibilities

• Support store management in driving sales and delivering exceptional customer service.
• Engage proactively with customers to recommend suitable products.

Skills

Interpersonal Skills

Customer Service

Communication Skills

Passion for Beauty

Job description

The Body Shop

When Anita Roddick founded The Body Shop in 1976, she had a vision: business as a force for good. Over 40 years later, we're proud to be pioneering cruelty-free beauty every step of the way. We're the original ethical beauty brand, committed to empowering people and enriching our planet. We focus on authenticity in all we do, from our iconic window posters to our vegetarian products and campaigns. We are not afraid to stand up and speak the truth and like to do things differently.

The Body Shop is dedicated to generating positive economic, social, and environmental impact. We are fighting for our beliefs more than ever, breaking the mould naturally, and seeking individuals who are not afraid to innovate.

Your role in a nutshell

To support the store management team in driving sales and profit by delivering exceptional customer service on the shop floor at all times. To demonstrate and uphold the company's values and vision while ensuring adherence to procedures and policies.

More About The Role

With over 2,000 products designed to suit every customer's preference, our team interacts daily with customers to understand their needs and recommend suitable products. Many products are made with natural ingredients and sourced ethically through Community Trade programmes, helping communities build better lives while providing quality skincare solutions.

As a Consultant, you will offer expert advice and share insights into The Body Shop's products and philosophy. You will learn about the products, their origins, and engage proactively with customers to find products that match their preferences and lifestyle.

What We Look For

• Strong interpersonal skills to build rapport with customers; customer service experience is ideal.
• Effective communication and listening skills.
• A genuine passion for beauty and retail.
• Open availability for evening, weekend, and holiday shifts.

Talent Drivers

Collaborative Skills, Personal Conduct, Commerciality, Purpose