Customer Service Representative

EE; Lancaster; On-site; GBP 13,000 - 14,000; Part time

Job summary

Join a forward-thinking company as a Sales Advisor in Lancaster, where your communication skills will shine. This role offers a supportive environment with flexible hours, allowing you to balance work and personal life. With a competitive starting salary that increases after 9 months, plus uncapped commission, you'll have the opportunity to earn while helping customers discover the best products for their needs. Enjoy a range of perks, including online GP access, generous family leave, and discounts on products. Be part of a great team culture that values your growth and success.

Benefits

Online GP Access

Paid Carer's Leave

Family Leave

Product Discounts

Career Development Support

Season Ticket Travel Loan

Volunteering Days

Optional Private Healthcare

Optional Dental Insurance

Qualifications

• Confident talker with a knack for building relationships.
• Ability to negotiate and handle customer inquiries.

Responsibilities

• Engage with customers over the phone to enhance their digital lives.
• Discuss suitable products and services for customer needs.

Skills

Communication Skills

Negotiation Skills

Customer Relationship Management

Job description

Salary: GBP13,379.73 rising to GBP13,698.13 at 9 months in role, plus uncapped commission!

Start Date: 30th June 2025

Part Time: 20 hours per week

If you're a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferable skills to succeed in a sales advisor role with EE. We'll give you training on the rest so you're ready to talk confidently about all our products and services.

We don't do 'hard sales'. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Lancaster?

We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment or can look after your family in an emergency. Just a few ways we're doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.

What's in it for you?

• A great starting salary rising after 9 months of being here, plus incentives and bonuses.
• Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
• Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
• Family Leave - Equalised maternity, paternity, and adoption leave. It gives all parents 18 weeks full pay and 8 weeks half pay in the first year, however they choose to grow their family.
• Huge discounts on EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year.
• Support in carving your own career path. We are passionate about developing our people and we'll support you in achieving the career you want.
• Season Ticket Travel Loan - Giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
• Volunteering days, so you can give back to your local community.
• Optional Private Healthcare and Dental, to protect you and your family.

On top of all that, we've got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?