Customer Service Representative

Appcast; Lancaster; On-site; GBP 13,000 - 14,000; Full time

Job summary

An established industry player is seeking enthusiastic sales advisors in Lancaster. This role is perfect for those who enjoy engaging with customers and have a knack for building relationships. With a strong focus on flexibility, the position offers a great starting salary with opportunities for growth and incentives. Join a supportive team that values your development and provides tailored training to help you succeed. Enjoy numerous perks, including healthcare access, generous family leave, and discounts on products, making this an attractive opportunity for anyone looking to advance their career in sales.

Benefits

Online GP access

Paid carer's leave

Equalised family leave

Huge product discounts

Career development support

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare

Dental insurance

Qualifications

• Confident talker with strong relationship-building skills.
• Ability to negotiate effectively in various situations.

Responsibilities

• Engage with customers over the phone to discuss product options.
• Provide information on enhancing digital experiences.

Skills

Communication Skills

Negotiation Skills

Relationship Building

Job description

Salary:

GBP13,379.73 rising to GBP13,698.13 at 9 months in role, plus uncapped commission!

About the Role

If you're a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or perhaps negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferable skills to succeed as a sales advisor with EE. We'll provide training on the rest so you're ready to talk confidently about our products and services.

We don't do 'hard sales'. The role involves talking to customers over the phone about how we can enhance their digital lives and discussing the right products for them. Join our Sales Team in Lancaster!

Flexibility and Support

We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We support your success by offering options such as scheduling your own breaks, banking time, and occasional homeworking.

What's in it for you?

• A great starting salary rising after 9 months, plus incentives and bonuses.
• Online GP access via telephone or video 24/7 for you and your immediate family, fully funded by us.
• Market-leading paid carer's leave, up to 2 weeks off for those caring for family or friends who are disabled, ill, or elderly.
• Family Leave: Equalised maternity, paternity, and adoption leave, with 18 weeks full pay and 8 weeks half pay in the first year.
• Huge discounts on EE & BT products, including mobile and broadband, saving you hundreds of pounds annually.
• Support to carve your own career path; we are passionate about developing our people.
• Season Ticket Travel Loan to help with commuting costs.
• Volunteering days to give back to your local community.
• Optional Private Healthcare and Dental insurance to protect you and your family.

On top of all that, we offer a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?