Customer Service Representative

EE; Milnthorpe; On-site; GBP 13,000 - 14,000; Part time

Job summary

An established industry player is seeking a confident sales advisor to join their dynamic team. This role offers the chance to engage with customers, enhancing their digital experiences through meaningful conversations. With a supportive environment that values flexibility, you'll have the opportunity to schedule your breaks and occasionally work from home. The position comes with a competitive salary that increases after nine months, alongside a range of benefits including healthcare, family leave, and discounts on products. If you're looking for a role that combines personal growth with a supportive team culture, this is the opportunity for you.

Benefits

Online GP access 24/7

Market-leading paid carer’s leave

Family Leave

Discounts on EE & BT products

Career development support

Season Ticket Travel Loan

Volunteering days

Optional private healthcare

Dental insurance

Qualifications

• Confident communicator with a knack for building relationships.
• Ability to discuss products and services effectively.

Responsibilities

• Engage with customers over the phone to enhance their digital lives.
• Discuss suitable products and services based on customer needs.

Skills

Communication Skills

Negotiation Skills

Relationship Building

Job description

Salary: GBP13,379.73 rising to GBP13,698.13 at 9 months in role, plus uncapped commission!

Start Date:

30th June 2025

Part Time:

20 hours per week

About the Role:

If you're a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Perhaps you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferable skills to succeed as a sales advisor with EE. We'll provide training on the rest so you're ready to confidently discuss our products and services.

We don't do 'hard sales'. The role involves talking to customers over the phone about how we can enhance their digital lives and discussing the right products for them. Join our Sales Team in Lancaster and use your skills to make a difference.

Flexibility and Support:

We understand that life never stands still. Like most roles within EE, this opportunity is designed with flexibility in mind. We support your success by allowing you to schedule your own breaks, bank time, and occasionally work from home to accommodate personal commitments or emergencies.

What’s in it for you?

• A starting salary that increases after 9 months, plus incentives and bonuses.
• Online GP access 24/7 for you and your immediate family, fully funded by us.
• Market-leading paid carer’s leave—up to 2 weeks off—to support colleagues caring for family or friends.
• Family Leave: 18 weeks full pay and 8 weeks half pay in the first year for maternity, paternity, and adoption leave, supporting all parents in growing their family.
• Discounts on EE & BT products, including mobile and broadband, saving you hundreds annually.
• Support for your career development—helping you achieve your aspirations.
• Season Ticket Travel Loan to fund your commute upfront.
• Volunteering days to give back to your community.
• Optional private healthcare and dental insurance for you and your family.

Join a great team culture with meaningful support and tailored training to help you build a lasting career. What are you waiting for?