Freight Forwarder

P&O Ferrymasters Ltd; England; On-site; GBP 27,000 - 31,000; Full time

Job summary

Join a leading logistics company as a Freight Forwarder in Dover, Kent. In this full-time role, you will oversee the collection and delivery of goods, ensuring high service standards while collaborating with customers and hauliers. We seek an enthusiastic individual with strong organizational and communication skills, offering a competitive salary and benefits.

Benefits

Company pension

P&O Ferries travel concessions

Employee Assistance Scheme

Wellbeing programmes

Opportunities for personal and professional development

Voluntary health insurances

Cycle-to-work schemes

Retail discounts

Qualifications

• Detail-oriented and experienced in freight forwarding.
• Customer-focused with ownership of workload.
• Ability to prioritize and meet deadlines.

Responsibilities

• Coordinate collection and delivery services.
• Maintain communication with customers during disruptions.
• Update systems post-delivery and ensure compliance.

Skills

Organizational skills

Communication skills

Problem-solving skills

Education

Good standard of education in Maths and English

Tools

Microsoft Office

SAP

Job description

Freight Forwarder

Join P&O Ferrymasters, a proud member of DP World, a global leader in logistics and supply chain solutions. We are looking for a Freight Forwarder to join our team in Dover, Kent on a full-time permanent basis.

Your role:

Our Freight Forwarders are a key part of our team, delivering outstanding service to our international client base. Your main responsibility will be to oversee the collection and delivery of goods, ensuring we meet and exceed our high service standards. This role emphasizes collaboration and effective communication while maximizing contract profitability, making it ideal for team-oriented individuals.

Key responsibilities:

1. Coordinate cost-effective collection and delivery services, utilizing both in-house and subcontracted resources while upholding service standards.
2. Maintain open communication with customers, especially during service disruptions, and work closely with hauliers to ensure accurate job completion.
3. Address and resolve delivery-related queries and incidents such as refused loads and damages, and manage issues with purchase invoices.
4. Update in-house systems post-delivery, ensure accurate invoicing, and prepare reports to monitor profit margins and financial accuracy.
5. Ensure compliance with statutory requirements, particularly for hazardous loads, and maintain proper documentation.
6. Build and cultivate relationships with key accounts, raise service incidents, and manage insurance claims when necessary.
7. Utilize systems such as SAP for planning UK and European road loads, ensuring all procedures are understood and executed.

About you:

We are seeking an enthusiastic, detail-oriented, and experienced Freight Forwarder with strong organizational, communication, and problem-solving skills. You should be customer-focused, take ownership, and be able to prioritize your workload and meet deadlines. A solid understanding of computer packages, especially Microsoft Office, and a good standard of education in Maths and English are essential.

Who are we:

We are P&O Ferrymasters, working with some of the world's largest companies to ensure their goods arrive on time and efficiently. With locations across Europe and the Northern Mediterranean, our routes include road, rail, and sea.

Operating from over 20 locations in 13 countries, we collaborate with well-known global companies.

As part of DP World, one of the largest global logistics companies, we handle a significant portion of the world's shipping containers. We are committed to leading the future of logistics and enabling global trade in the 21st century and beyond.

We offer:

• A salary of GBP27,000 - GBP31,000 per annum, depending on experience.
• Full-time work, 40 hours per week.
• Additional benefits including a company pension, P&O Ferries travel concessions, Employee Assistance Scheme, wellbeing programmes, and opportunities for personal and professional development.
• A benefits platform with voluntary health insurances, cycle-to-work schemes, and retail discounts.

If you believe you are the right fit for this role, please apply with your CV and cover letter. We look forward to hearing from you!

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