Design Consultant

Crate and Barrel; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in home design is seeking a Design Consultant to enhance customer experiences through personalized design consultations. This role involves creating moodboards and 2D floor plans, driving sales, and staying updated on design trends. Ideal candidates will have a strong affinity for design, technology, and excellent communication skills.

Qualifications

• 1+ years of experience in Furniture Sales / Home Decor Design or retail / customer service.
• Understanding of basic design functions including spatial planning and fabric selection.

Responsibilities

• Drive sales and provide enriching customer interactions.
• Create elevated designs using design tools and deliver projects timely.
• Engage customers and support excellent service.

Skills

Communication

Customer Service

Design Understanding

Technology Proficiency

Tools

2D and 3D Tools

Google Suite

Video Conferencing

Job description

CB2 is transforming the perception of home design for today's modern consumer. Born out of Crate and Barrel, CB2 is committed to high-quality, sophisticated design at an approachable price. Located in downtown Chicago, CB2 offers an engaging, collaborative work environment. If you're creative, team spirited and have a passion for modern design, then join the team as a Design Consultant.

We’re here for it. We think you should be too. We’re looking for a driven professional with an inclusive mindset to join our team as a Design Consultant.

Design Consultants work with customers to help plan and design their spaces. Through elevated designs and delivering on the CB2 Experience (Be Positive. Inspiring. Finding a way), the Design Consultant will maximize company sales growth and profitability. Their expertise, teamwork, passion for design, use of the design tools and creative selling skills will help deliver an amazing experience for the customer.

A day in the life as a Design Consultant...

• Drive sales and a differentiated experience by providing enriching customer interactions, and providing elevated design offerings in the store and virtually with customers.
• Create elevated CB2 designs for customers using the preferred design tools to create moodboards, 2D floor plans, product lists, and style inspiration.
• Lead One on One Design consultations in person or via email, phone, and virtual design consults. Deliver projects in a timely manner and within determined timelines.
• Possess a clear understanding of the CB2 brand aesthetics and merchandising strategy by channel - Store, Online, Catalog.
• Deliver individual sales, KPI and service goals, productivity standards, and engage customers on the sales floor by demonstrating our four steps of selling, as communicated by the store manager.
• Stay informed with the marketplace and industry trends.
• Actively listen to the customer to best identify which products will meet their needs and communicate company loyalty services, when applicable (e.g., designer rewards, Design Trade Program, CB2 credit card, and gift registry).
• Support and model excellent service by exhibiting a positive attitude and enthusiasm both in-store, virtually, and potentially in a customer’s home, ensuring all customers are provided gracious, quick, and efficient service.

What you’ll bring to the table...

• Understanding of basic design functions including spatial planning, fabric selection, lighting, interior design styles.
• Excellent, effective, and timely communication skills and the ability to translate the brand vision of CB2 and the customers’ wants/needs.
• Strong affinity for technology (2D and 3D tools, Google suite, video conferencing) and proficiency in floor planning.
• Ability to stay up to date on current design trends.

We'd love to hear from you if you have...

• 1+ years of relevant experience in Furniture Sales / Home Decor Design or retail / customer service experience.
• Full-Time roles: Open availability to work flexible hours on weekdays, evenings, and weekends.
• Part-Time roles: Availability to work two or more weekend days (Friday, Saturday, and/or Sunday) and at least one weekday or night.