Aftersales Manager

Lexus Leicester; Leeds; On-site; GBP 63,000; Full time

Job summary

Join a forward-thinking company as an Aftersales Manager, where your leadership will drive customer satisfaction and team performance. This full-time role offers a competitive salary and a supportive environment focused on personal development. You'll lead a dedicated team, ensuring high standards and profitability while engaging with customers in a fast-paced setting. With excellent benefits, including a generous leave policy and career progression opportunities, this position is perfect for those looking to make a significant impact in the automotive industry.

Benefits

30 days annual leave

Staff car scheme

Contributory pension scheme

Personal development training

Qualifications

• Proven experience in a management role within aftersales.
• Strong customer service focus and ability to lead a team.

Responsibilities

• Lead and motivate the aftersales team to achieve high standards.
• Oversee all aftersales/service activities for profitability.

Skills

Management Skills

Coaching Skills

Communication Skills

Negotiation Skills

Presentation Skills

Multitasking

Job description

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Aftersales Manager

Lexus

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• Lexus Leeds, Domestic Road, Holbeck, Leeds, UK
• £63,000 yearly
• May 07, 2025

Management Sales & Customer Consultants Full time

Vantage is seeking an Aftersales Manager to join our team at Lexus Leeds. We offer a competitive salary of up to £63,000 per annum, including OTE bonus and excellent benefits.

Our commitment to providing the highest quality customer service drives us. We now have an opportunity for an experienced, customer-focused Aftersales Manager to join our team at Vantage Lexus Leeds.

About The Role

This role involves leading and motivating the aftersales team, demonstrating and encouraging skills aligned with our brand values. Customer engagement is paramount, alongside maintaining high standards in a busy environment. You will oversee all aftersales/service activities to ensure profitability and customer satisfaction, collaborating with teams across the centre and other dealerships.

This is a full-time position, typically working from 8:30 am to 5:30 pm, Monday to Friday, with alternate Saturdays.

Our ideal Aftersales Manager

• Strong management and coaching skills from a similar role
• Excellent communication, negotiation, and presentation skills
• Ability to multitask in a fast-paced environment
• Full clean UK driving licence

What We Offer

In addition to a stable career, we provide a competitive salary package, including a basic salary and performance-based bonus, with opportunities for career progression. We support personal development through training and a positive working environment.

Benefits include 30 days of annual leave (including bank holidays), staff car scheme, and contributory pension scheme.

About Lexus

Lexus is a global luxury lifestyle brand emphasizing Omotenashi — the Japanese spirit of hospitality. We prioritize treating customers like guests and have pioneered electrification with hybrid and electric vehicles. The concept of 'Takumi' influences our design and development, blending human craftsmanship with passion and customer focus.

Working with Lexus Leeds means being part of a team dedicated to excellence, innovation, and respectful service, embodying the spirit of Omotenashi.