Loss Prevention Partner

John Lewis & Partners; Poole; On-site; GBP 25,000 - 30,000; Full time

Job summary

Join a leading employee-owned business as a Loss Prevention Partner. You'll play a vital role in safeguarding profits and ensuring a safe environment for customers and fellow Partners. This role involves investigating shrinkage trends and managing loss prevention efforts on the shop floor. Full training will be provided, making it an excellent opportunity for those looking to start a career in retail security.

Qualifications

• Must be 18 years or older.
• Experience in loss prevention is beneficial but not essential.

Responsibilities

• Investigate trends and report on shrinkage.
• Patrol shop floor to deter theft.
• Manage shrinkage performance within budget.

Skills

Communication

Conflict Resolution

Attention to Detail

Customer Service

Job description

About the role

As a Loss Prevention Partner (LPP) in our Profit Protection team, you'll add value to the efficiency and profitability of the shop where you are based and be an integral part of the team. You'll investigate trends and report on key themes regarding shrinkage to protect our profits. You'll also patrol the shop floor to deter potential theft, monitor CCTV for signs of suspicious behaviour, and protect your fellow Partners and customers.

Due to the nature of the role, you must be 18 years or older. You will work on a rota basis, including evenings and weekends, with a variety of shifts.

Key Responsibilities

• Be a point of contact for branch Profit Protection issues and escalate as required.
• Mitigate malicious harm to Partners and Customers.
• Manage shrinkage performance within budget and risk appetite.
• Address all aspects of shrinkage, including dishonesty, procedural failure, and administrative error.
• Support and coach fellow Partners to minimise shrinkage and follow procedures.
• De-escalate conflict situations professionally; may include detaining or banning individuals committing offences.
• Support investigations as needed.

Essential skills/experience

• Excellent verbal and written communication skills.
• Confidence in resolving conflict.
• Great attention to detail to spot trends and signs of profit loss.
• Good customer service and relationship-building skills.

Desirable skills/experience

• Experience in loss prevention or a customer-facing environment is beneficial but not essential; full training will be provided.

About The Partnership

We are the largest employee-owned business in the UK, home to John Lewis and Waitrose. We are driven by our purpose to build a happier world and are committed to innovation, diversity, and excellence in retail.

As Partners, we share ownership, responsibility, and rewards. We value kindness, respect, and embracing differences to create an environment where everyone can thrive.

Important points to note

Some roles require pre-employment vetting, including DBS checks and possibly financial probity checks. We encourage prompt application as vacancies may close early due to high interest. We support flexible working arrangements; discuss options with the hiring manager during your interview.