Loss Prevention Partner

ENGINEERINGUK; Poole; On-site; GBP 25,000 - 35,000; Full time

Job summary

As a Loss Prevention Partner in our Profit Protection team, you will enhance shop efficiency and profitability by investigating shrinkage trends, patrolling the shop floor, and monitoring CCTV to deter theft. Your role is crucial in protecting profits and supporting team members.

Qualifications

• Must be 18 years or older.
• Previous loss prevention experience is beneficial.

Responsibilities

• Investigate trends and report on shrinkage.
• Patrol shop floor to deter theft.
• Support investigations when required.

Skills

Communication

Conflict Resolution

Attention to Detail

Customer Service

Job description

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View more categories View less categories Sector Retail and Wholesale Contract Type Permanent Hours Full Time

About the role

As a Loss Prevention Partner (LPP) in our Profit Protection team, you'll add value to the efficiency and profitability of the shop where you are based and be an integral part of the team. You'll investigate trends and report on key themes regarding shrinkage to protect our profits. You'll also patrol the shop floor to deter potential theft and monitor CCTV for signs of suspicious behaviour.

Due to the nature of this role, you must be 18 years or older. You'll work on a rota, including evenings and weekends, with various shifts.

Key Responsibilities

• Be a point of contact for branch Profit Protection issues and escalate as required.
• Mitigate malicious harm to Partners and Customers.
• Manage shrinkage performance within budget and risk appetite.
• Address all aspects of shrinkage, including dishonesty, procedural failure, and administrative error.
• Support and coach Partners to minimise shrinkage and follow procedures.
• De-escalate conflicts professionally, including detaining or banning offenders if necessary.
• Support investigations when required.

Essential skills/experience

• Excellent verbal and written communication skills.
• Confidence in resolving conflicts.
• Great attention to detail to spot trends and profit loss signs.
• Good customer service and relationship-building skills.

Desirable skills/experience

Previous loss prevention or customer-facing experience is beneficial but not essential; full training will be provided.

About The Partnership

We're the UK's largest employee-owned business, home to John Lewis and Waitrose. As Partners, we share ownership and success, fostering an environment of kindness, respect, and inclusivity. We focus on retail excellence, innovation, and diversity, creating a place where everyone can thrive.

Some roles may require pre-employment vetting, including DBS checks and financial probity checks. We encourage prompt application as vacancies may close early due to high demand. We support flexible working arrangements; discuss options with the hiring manager during your interview.

Company

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