Cloud Services Engineer (Previous Relevant Experince is Required)

JR United Kingdom; Stoke-on-Trent; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading technology company seeks a Cloud Engineer in Southampton to support critical infrastructure projects. The role involves collaboration with customers and internal teams, focusing on Cloud technologies, monitoring incidents, and ensuring service quality. Ideal candidates will have a strong work ethic, experience in support environments, and a passion for Cloud technologies. The position offers diverse career opportunities and benefits, fostering an inclusive culture.

Benefits

26 days annual leave + public holidays

Company-matched pension scheme

Family-friendly policies

Occupational health support

Discounts via Telent Reward scheme

Ongoing training and development

Qualifications

• Experience in a support environment with on-premise Cloud Services.
• Interest in Cloud technologies, including Azure knowledge.

Responsibilities

• Train staff and customers on products and solutions.
• Monitor customer incidents and report on accounts.
• Create technical documentation such as TA, POC, RFC.

Skills

Cloud technologies

Linux

Microsoft SQL Server

Networking Concepts

Problem-solving

Communication

Education

MCSA: Microsoft Windows Server 2016 or above

VCP 6.x-DCV

Tools

MS SCCM

Microsoft Exchange Server 2016+

VMware vCloud Director

Job description

Social network you want to login/join with:

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Client:

Telent

Location:

stoke-on-trent, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

14.05.2025

Expiry Date:

28.06.2025

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Job Description:

Location: Southampton

Job type: Full time, permanent

Job ref: 1415

Telent's Network Services division is seeking a Cloud Engineer to join our Engineering team in Southampton. This role offers the chance to work with a talented team of Cloud, Network, and Security specialists, supporting your growth through challenging projects.

The Cloud Engineer will foster relationships with customers, ensure high service standards, and act as a bridge between engineering and service teams to maintain customer satisfaction.

At Telent, our Technology Teams are dedicated to advancing digital infrastructure across the country, offering complex work with rewarding impacts—helping to keep critical infrastructure connected and secure 24/7.

Cloud Engineer - Responsibilities:

• Train staff and customers on products and solutions.
• Support Professional Services and Sales within Network Services.
• Monitor customer incidents and report on accounts.
• Identify trends, security threats, and technical bulletins affecting customers.
• Manage documentation related to customer platforms and Telent Cloud Services.
• Follow processes for task management, reporting, and change documentation.
• Assist with PoC scenarios, Type Approval activities, and lab testing.
• Create technical documentation such as TA, POC, RFC, WI, and SoW.
• Review engineering documentation peer-wise.
• Assist in pre-staging equipment for customer sites.
• Attend customer meetings and support reviews.
• Ensure accurate and timely timesheet submissions.
• Maintain certifications aligned with role objectives.
• Complete overtime and expenses accurately.
• Follow GDPR and security policies regarding data and information handling.

Who You Are:

The ideal candidate has an interest in Cloud technologies, including some Azure knowledge, Linux, MS SCCM, and MS Exchange. We will support your development in these areas. You should have a strong work ethic, a positive attitude, and experience in a support environment, with on-premise Cloud Services experience as a plus.

• VCP 6.x-DCV (Desirable)
• MCSA: Microsoft Windows Server 2016 or above
• Knowledge of Networking Concepts
• Experience with Microsoft SQL Server 2016+ (clustering, availability groups)
• Azure MFA and Identity Services
• Microsoft System Configuration Manager
• Microsoft Exchange Server 2016+
• VMware vCloud Director knowledge
• Leadership qualities and ownership mindset
• Hands-on with relevant technology
• Strong communication and collaboration skills
• Problem-solving passion and ability to work independently or in a team

What We Offer:

A diverse career with opportunities for development and impact. We foster an inclusive culture that values diversity and ideas, helping everyone thrive.

Role benefits include:

• 26 days annual leave + public holidays, with buy/sell options
• Company-matched pension scheme
• Family-friendly policies
• Occupational health support and wellbeing portal
• Discounts via Telent Reward scheme
• Ongoing training and development
• Additional benefits discussed at offer stage

Our Values:

• Be Inclusive
• Take Responsibility
• Be Customer-focused

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About Telent:

Telent is a leading technology company specializing in mission-critical communications and digital infrastructure support across the UK, committed to innovation and high performance.