Cloud Services Engineer (Previous Relevant Experince is Required)

JR United Kingdom; Telford; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company is seeking a Cloud Engineer to join their Engineering team in Southampton. This role involves working with Cloud, Network, and Security specialists, ensuring high customer satisfaction while developing and maintaining relationships with clients. Responsibilities include training, monitoring incidents, and creating documentation. Ideal candidates will have knowledge in Azure, Linux, and networking concepts, along with strong communication and problem-solving skills. Benefits include generous leave, pension scheme, and opportunities for growth.

Benefits

26 days annual leave plus options to buy/sell days

Company pension scheme

Family-friendly policies

Health and wellbeing support

Discounts via Telent Reward scheme

Opportunities for development and growth

Qualifications

• Experience in a support environment and on-premise Cloud Services is desirable.
• Strong work ethic, ownership, and collaboration skills.

Responsibilities

• Training internal staff and customers on products and solutions.
• Monitoring customer incidents and reporting on accounts.
• Creating and reviewing technical documentation and statements of work.

Skills

Azure

Linux

Networking Concepts

Communication

Problem Solving

Education

MCSA: Microsoft Windows Server 2016 or above

Microsoft SQL Server 2016 or above

Microsoft Exchange Server 2016 or above

Tools

MS SCCM

VMware vCloud Director

Job description

Social network you want to login/join with:

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Client:

Telent

Location:

telford, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

14.05.2025

Expiry Date:

28.06.2025

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Job Description:

Location: Southampton

Job type: Full time, permanent

Job ref: 1415

Telent's Network Services division is seeking a Cloud Engineer to join our Engineering team based in Southampton. This role offers the opportunity to work with a talented team of Cloud, Network, and Security specialists, supporting your growth and exposure to challenging projects.

The Cloud Engineer will develop and maintain relationships with internal and external customers, providing proactive service and acting as a bridge between the engineering team and Service Delivery, Projects, and Service Desk to ensure high customer satisfaction.

Our Technology Teams at Telent are dedicated to advancing digital infrastructure across the country. Join us to innovate and develop networks and systems that impact millions, helping to build and maintain the nation's critical infrastructure 24/7.

Responsibilities include:

• Training internal staff and customers on products and solutions.
• Supporting Professional Services and Sales within Network Services.
• Monitoring customer incidents and reporting on accounts.
• Highlighting trends, security threats, or technical bulletins affecting customers.
• Managing documentation related to customer platforms and Telent Cloud Services.
• Following internal and external processes for tasks, updates, and reporting.
• Assisting with Proof of Concept scenarios, Type Approval activities, and lab testing.
• Creating and reviewing technical documentation and statements of work.
• Pre-staging equipment for customer sites as needed.
• Participating in customer meetings and reviews.
• Ensuring timely and accurate timesheet submissions.
• Maintaining relevant certifications and training.
• Completing overtime and expense reports accurately.
• Adhering to GDPR and security policies regarding sensitive data.

Ideal candidate profile:

The successful candidate will have an interest in Cloud technologies, including some Azure knowledge, Linux, MS SCCM, and MS Exchange. Experience in a support environment and on-premise Cloud Services is desirable. Required skills include:

• MCSA: Microsoft Windows Server 2016 or above
• Networking Concepts
• Microsoft SQL Server 2016 or above, including clustering and availability groups
• Azure MFA and Identity Services
• Microsoft System Configuration Manager
• Microsoft Exchange Server 2016 or above
• VMware vCloud Director
• Strong work ethic, ownership, and collaboration skills
• Excellent communication and problem-solving skills

Benefits include:

• 26 days annual leave plus options to buy/sell days
• Company pension scheme
• Family-friendly policies
• Health and wellbeing support
• Discounts via Telent Reward scheme
• Opportunities for development and growth

Our values:

• Be Inclusive
• Take Responsibility
• Be Customer-focused

#LI-Hybrid, #TJ-Hybrid