Customer Care - Scotland

TN United Kingdom; City of Edinburgh; On-site; GBP 18,000 - 22,000; Full time

Job summary

Join a leading restaurant as a Customer Care Assistant, where you will be the face of the establishment. Your role involves engaging with customers, ensuring their satisfaction, and maintaining a clean and welcoming environment. The ideal candidate is friendly, energetic, and possesses strong communication skills. Enjoy a dynamic work atmosphere and a range of benefits including holiday pay and employee discounts.

Benefits

Holiday pay

Service Awards

Meal allowance

Employee discounts

Qualifications

• Good communication skills such as attentive listening and face-to-face verbal communication.
• Ability to connect with customers and maintain high energy levels.

Responsibilities

• Interact with customers and ensure smooth operation of customer areas.
• Maintain cleanliness in the dining area and toilets.
• Create a warm and welcoming atmosphere.

Skills

Communication

Customer Service

Friendliness

Job description

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About McDonald's UK

McDonald's UK has been around for over 50 years! We are one of the most recognised brands in the world, and our success is built on core values: Serve, Inclusion, Integrity, Community, and Family. We are committed to fostering a safe, respectful, and inclusive workplace, providing quality jobs, and making opportunities accessible to all.

Job Role: Customer Care Assistant

As a Customer Care Assistant, you will be the face of your restaurant. Your main responsibilities include interacting with customers, ensuring the smooth operation of customer areas, making children feel welcome, organizing special events, attending to customers' specific needs, maintaining high standards of cleanliness in the dining area and toilets, and creating a warm and welcoming atmosphere. You will establish and maintain positive communication with customers and keep the manager informed about customer satisfaction.

You will be working in a fast-paced, energetic environment. We are looking for someone with a genuine smile, the ability to connect with customers, and make them feel valued.

Essential qualities include being friendly, welcoming, courteous, and helpful. Good communication skills such as attentive listening, face-to-face verbal communication, and maintaining eye contact are necessary. The role requires maintaining high energy levels while working efficiently and productively.

Benefits Package

Our benefits include Holiday pay, Service Awards, Meal allowance, Employee discounts from top high street and online brands, and much more.