WMS Support Analyst

Howdens Joinery; England; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Support Analyst to enhance warehouse operations through JDA Dispatcher. This hands-on role requires collaboration across teams and offers a unique opportunity to contribute to the migration to SAP EWM. You will analyze business requirements, configure systems, and provide training to ensure optimal use of warehouse management systems. With a focus on continuous improvement, this role is ideal for someone eager to make a significant impact in a fast-paced environment. Join a company recognized for its commitment to excellence and become part of a rewarding journey.

Benefits

Competitive salary

Company bonus

Excellent pension scheme

25 days holiday + bank holidays

Staff Discount

Employee Assistance Programme

Reward and Recognition events

Qualifications

• Strong experience with JDA Dispatcher in a warehousing context.
• Interest in migrating skills to SAP EWM for future projects.
• Excellent communication skills for collaboration with stakeholders.

Responsibilities

• Serve as SME for JDA Dispatcher, ensuring smooth operations.
• Analyse business requirements and provide effective JDA solutions.
• Collaborate with teams for the migration to SAP EWM.

Skills

JDA Dispatcher

SAP EWM

Warehouse Management Systems

Incident Management

Configuration and System Optimisation

Data Manipulation

Tools

EDI

IDocs

Middleware Platforms

Job description

Howdens Joinery are looking for a new Support Analyst with experience in Warehouse Management systems to support and enhance the current JDA (Blue Yonder) Dispatcher operations across the warehouse landscape.

The role involves analysing business requirements, configuring and optimising JDA systems, and ensuring minimal disruption to daily operations. The ideal candidate will play a key role in the future migration to SAP EWM, offering expertise in the current state while helping define and deliver the future state.

A hands on, business-facing role requiring collaboration across warehouse and IS teams based onsite in either Raunds, Northamptonshire or Howden, Yorkshire.

What you will be doing

- Serve as the subject matter expert (SME) for JDA Dispatcher, ensuring smooth daily operations and timely issue resolution.

- Analyse and document business requirements for system improvements and provide effective JDA solutions.

- Support configuration, testing, and rollout of changes within the JDA environment.

- Liaise with vendors and internal teams to manage service requests and incidents.

- Create functional documentation and user training materials for JDA processes.

- Provide training and ongoing support to end users to ensure proper system usage.

- Actively contribute to the planning and execution of the migration to SAP EWM.

- Collaborate with cross-functional teams to map JDA functionality to SAP EWM capabilities.

- Assist in data preparation and process design for the transition to SAP EWM.

What we need from you

- Strong warehouse systems experience, especially with JDA Dispatcher / Blue Yonder , ideally in a warehousing or logistics context.

- Ideally someone with an interest in moving their skills over to SAP EWM as the future platform.

- Solid understanding of warehouse operational processes and how they are supported by WMS platforms.

- Experience with incident management, configuration, and system optimisation.

- Exposure to SAP WM/EWM or involvement in migration projects is highly desirable.

- Familiarity with integration tools such as IDocs, EDI, or middleware platforms is beneficial.

- Basic technical skills (e.g. debugging, scripting, data manipulation) are a plus.

- Proactive, self-starting individual with a strong appetite for problem-solving and continuous improvement.

- Excellent communication skills and the ability to work with business and technical stakeholders are essential

- Comfortable working collaboratively in cross-functional teams.

- Open to travel and flexible working as required by project phases or operational needs.

What we can offer you

- Competitive salary and company bonus

- Excellent pension scheme (company contribution of up to 12%)

- 25 days holiday + bank holidays with the option to buy additional days

- Staff Discount

- Employee Assistance Programme

- Exceptional Reward and Recognition events

About Howdens:

Howdens Joinery is the UK s number one trade kitchen supplier providing thousands of products across kitchens, joinery, and hardware. We have over 900 depots throughout the UK and Europe making us the first choice for more than 460,000 loyal trade professionals. Last year our sales reached circa 2.3bn, and we have an ambitious growth agenda.

As well as the opportunity to develop within a fast paced and commercial environment, you will be part of a rewarding organisation recognised for excellence in the workplace in the Best Big Companies to Work For.

How to apply

We re building a future where world-class service, innovation, and sustainability are embedded within our DNA. If Howdens sounds like the kind of place where you can build and develop your career, then we re keen to hear from you.

Howdens is founded on the principle of being Worthwhile for ALL concerned. We re working hard to ensure we provide an inclusive environment where everyone feels welcome. We will do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, please email (url removed) with the job title and location, and we will be happy to help you