Sales Associate

JR United Kingdom; Greater London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading company in menswear is seeking a Brand Ambassador to enhance customer experiences in-store. The ideal candidate will possess strong communication skills, a passion for customer service, and the ability to promote the brand effectively. Responsibilities include delivering personalized advice, managing customer journeys, and contributing to store performance. Attractive perks include a generous employee discount, bonus schemes, and ongoing development opportunities.

Benefits

Employee Discount

Team Reward Pay Scheme

Refer a Friend Bonus

Season Ticket Loan

Cycle to Work Scheme

Discounted Gym Membership

Life Insurance

Ongoing Development

Access to Moss Learning

New Baby Gift

Qualifications

• Outstanding communication skills to inspire and guide.
• Basic product knowledge and familiarity with POS systems.

Responsibilities

• Deliver exceptional customer experience and promote service excellence.
• Assist store management with stockroom and back area housekeeping.
• Follow the appointment process and ensure accurate customer status recording.

Skills

Communication

Customer Service

Product Knowledge

Time Management

Tools

POS Systems

Job description

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Our Vision is to be admired for our craft, experience, and sustainability. Desired by our customers and loved by our people.

Today Moss is more than a menswear brand; we are ‘Styling individuals for moments that matter’. We’re not just for men on their big day – we’re for everyone, all the time. Whether they need to hire a one-off outfit, elevate their daily wardrobe, or create a custom piece, we’re by their side with over 170 years of tailoring know-how and considered clothing made for life as we all live it now.

Our shared values encourage us to Trust our colleagues to think Creatively and plan for the sustained growth and development of Moss. For us, this is about working Collaboratively and using Agility to achieve success, whilst leaving a positive impact. Embracing our core values and behavioural competencies strengthens relationships with our customers and colleagues.

Purpose of the Role:

You will be a true Brand Ambassador, able to interact easily with a broad range of customers. You will naturally promote customer service excellence, managing the customer’s journey and experience in-store, ensuring repeat visits. You should be hardworking, dedicated, and quick to identify customer needs to provide engaging styling options. Your dedication to exceeding customer expectations will support store KPIs and contribute to overall performance through personal productivity.

Key Responsibilities:

1. You deliver an exceptional customer experience, following the Moss Essential Steps of Service, actively greeting, listening, and confidently offering bespoke advice, selling professionally and passionately.
2. You aim for high productivity, seizing every opportunity to meet sales and service goals, elevating each interaction, and contributing significantly to business KPIs.
3. You possess strong product knowledge across all services: Hire, Custom Made, Retail, Alterations, Ship from Store, and can proactively use this to enhance the customer experience.
4. You stay aware of external opportunities to improve store performance and customer service, based on feedback from Feefo and Mystery Shops.
5. You assist store management with stockroom and back area housekeeping, including receiving deliveries, stock handling, and adhering to stock & cash control procedures to minimize losses.
6. You follow the Appointment process using the designated platform, ensuring all customers are contacted prior to their visit and their status is accurately recorded.

What You'll Need to Succeed:

Technical Skills:

• Basic Product Knowledge: understanding features, benefits, and available products.
• POS Systems: familiarity with cash tills, credit card processing, and inventory management systems.

About You:

• Reflects the aesthetic of Moss through personal style and presentation.
• Embraces continuous self-improvement, resilience, and efficient time management, driven by passion for the brand.
• Has outstanding communication skills to inspire, guide, and build meaningful relationships with colleagues and customers, enhancing the brand’s presence.
• Consistently embodies Moss’s core values and behavioural competencies in daily responsibilities and interactions.
• Employee Discount: 70% across all stores.
• Team Reward Pay Scheme: Generous bonus scheme, up to 15% of gross monthly salary.
• Refer a Friend: £500 bonus for successful referrals for Managers.
• Season Ticket Loan: Financial support for commuting.
• Cycle to Work Scheme: Promotes eco-friendly travel.
• Discounted Gym Membership with PureGym: Supports physical health and fitness.
• Life Insurance: Provides peace of mind.
• Ongoing Development: Tailored to your career ambitions from day one.
• Access to Moss Learning: Online platform for skill development.
• Employee Hub: Easy access to benefits, recognition, wellbeing, and updates.
• New Baby Gift: Celebrates personal milestones.

If you want to know more about Moss, our people, and our culture, search #LifeatMoss or TailorYourCareer on LinkedIn.