Operational Specialist

The Pudding; Blackpool; On-site; GBP 29,000; Full time

Job summary

A leading healthcare provider is seeking an Operational Specialist to ensure the smooth running of services at Blackpool Victoria Hospital. The role involves managing teams, ensuring service quality, and collaborating with various healthcare partners. Ideal candidates will have strong leadership skills and a background in healthcare management, with a commitment to continuous improvement and staff development.

Benefits

NHS Pension

Cycle to Work Scheme

Career development opportunities

Attendance bonuses

Staff benefits

Free tea & coffee

Eye care contributions

Qualifications

• Experience in managerial roles and report writing.
• Digital skills and understanding of governance and employment law.

Responsibilities

• Provide effective management and leadership to the Blackpool Place team.
• Ensure service standards and KPIs are met.
• Collaborate with partners for efficient patient journeys.

Skills

Leadership

Team Management

Communication

Adaptability

Education

5 GCSEs A*-C including English or equivalent

Job description

Post:

Blackpool Place Operational Specialist

Hours:

37 hours per week

Pay:

£28,485.00 per annum

Reports to:

Lancashire Place Lead

Accountable to:

Blackpool Place Operational Manager

Base:

Blackpool Victoria Hospital, Whinney Heys Road, Blackpool FY3 8NR

Role Summary

The Operational Specialist is a new role in FCMS. Using experience and knowledge of service delivery, alongside the Operational Manager, you will be responsible for the smooth running of our services on a routine basis, with visible management and leadership of service delivery teams.

Role

The Operational Specialist will support the Blackpool Place Operational Manager in providing our staff with the right environment (physical and non-physical) to deliver exceptional healthcare. Blackpool Place includes: Blackpool Victoria Urgent Treatment Centre (including the Front door triaging function) and the Face-to-Face element of Fylde Coast GP Out of Hours.

Your focus will be on day-to-day service provision, ensuring that the Blackpool Place service meets the demands of commissioners (KPIs and Quality), handles the volatile nature of Urgent and Emergency Care, and meets patient expectations.

Key Duties and Responsibilities

• Provide compassionate, effective, and visible management and leadership to the Blackpool Place team.
• Ensure good people management practices and promote effective team-working across Blackpool Place.
• Model a learning and coaching culture based on openness, learning, and continuous improvement.
• Encourage staff to take personal responsibility and support autonomy in delivering healthcare in a high-pressure environment.
• Support the day-to-day management of the Blackpool Place service/team.
• Assist staff with knowledge of software, systems, and equipment use.
• Collaborate with Virtual Care, NWAS, Blackpool Teaching Hospitals Emergency Department, and other partners to ensure efficient patient journeys.
• Participate in senior management on-call rotations during out-of-hours periods.
• Work with the Lancashire Lead and Operational Manager to ensure service standards, contractual obligations, and KPIs are met, creating and monitoring improvement plans as needed.
• Coordinate with other units to ensure seamless service delivery and patient safety.
• Contribute to staff planning, rota management, and capacity handling in real-time.
• Develop operational dashboards and reports in collaboration with the Business Intelligence Team.
• Continuously review and improve service processes, policies, and procedures.
• Work with staff to evidence the clinical and non-clinical impact of services.
• Support organizational transformation and service development initiatives.
• Implement new technologies and processes, ensuring smooth transition to routine operations.
• Maintain effective communication and coordination with wider health and social care partners.
• Support staff training and ongoing professional development.
• Participate in Clinical Governance activities, including audits, incident reporting, and complaint management.
• Oversee inventory management and supplies.
• Assist in managing the department budget and contribute to annual financial planning.
• Adapt to external and political influences affecting the service.

Additional responsibilities may be amended to reflect changing circumstances.

Qualifications and Training

Be fully conversant with FCMS clinical computer systems. Attend relevant training, seminars, and development courses. Training for new equipment or procedures will be provided as needed.

Other Responsibilities

Maintain confidentiality, comply with Data Protection Act 2018, observe Health and Safety regulations, and adhere to clinical and corporate governance standards. Ensure no conflicts of interest with outside employment. Comply with Working Time Regulations and promote a respectful, inclusive workplace. Attend annual fire training, adhere to no-smoking policies, and undergo DBS checks as required.

Key Personal Attributes

Self-awareness, adaptability, openness, positivity, kindness, resilience, initiative, and a proactive attitude are essential.

Benefits

We offer NHS Pension, Cycle to Work Scheme, career development opportunities, attendance bonuses, staff benefits, free tea & coffee, and eye care contributions.

Our Values

We value fun, excellence, humility, bravery, enthusiasm, and responsiveness. We are committed to safeguarding and promoting welfare, with mandatory training for staff.

Person Specification

Qualifications: 5 GCSEs A*-C including English or equivalent. Experience: managerial roles, report writing, digital skills, policy development, understanding of governance and employment law. Other: approachable, motivated, ambitious. The role is subject to DBS and other employment checks.

We reserve the right to close the vacancy early; early application is encouraged.