Hospitality Manager

JR United Kingdom; West Chiltington; On-site; GBP 30,000 - 60,000; Full time

Job summary

Join a prestigious British heritage brand as a Hospitality Manager, where your expertise will shape memorable experiences for visitors at a renowned English sparkling wine estate. This hands-on role involves overseeing guest interactions, planning luxurious events, and collaborating with various teams to uphold the brand's high standards. You'll play a crucial role in developing hospitality strategies that enhance guest engagement and brand presence. If you have a passion for luxury service and a keen eye for detail, this opportunity offers excellent growth and progression in a vibrant and dynamic environment.

Benefits

Development Opportunities

Prestigious Brand Experience

Growth and Progression Opportunities

Qualifications

• Extensive experience in luxury hospitality roles, ensuring high-end guest experiences.
• Strong leadership skills with a focus on managing hospitality staff effectively.

Responsibilities

• Ensure a welcoming front-of-house presence for all guests.
• Plan and execute high-standard hospitality visits and events.

Skills

Event Management

Guest Engagement

Leadership

Communication

Hospitality Strategy Development

Education

WSET Qualifications

Valid Driver’s License

Tools

Event Management Software

Job description

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Nyetimber is a pioneering luxury brand and multiple award-winning English sparkling wine producer. Our story is one of many firsts; we were the first to pioneer the now-established style of English sparkling wine; we were the first to grow the renowned grape varieties Chardonnay, Pinot Noir and Pinot Meunier in England exclusively for producing sparkling wine; and the estate where our vines were first planted was first mentioned in the Domesday book of 1086 by its then Anglo-Saxon name “Nyetimbraha”.

Quality is key to everything we do at Nyetimber, and there is a constant strive for perfection. We produce exceptional sparkling wine, but always keep in mind that "exceptional" extends beyond wine to every touch point of the brand.

The main purpose of the Hospitality Manager is to bring the brand attributes and experience to life for visitors to the Estate, while maintaining operational capability in the brand spaces including but not limited to: The White Barn, The Medieval Barn, and The Pressing Centre. This hands-on role has full responsibility for ensuring that every guest experience at Nyetimber Estate is memorable, luxurious, and reflective of a luxury British brand. The Hospitality Manager will play a key role in developing and activating increased Hospitality plans for Nyetimber accounts, Corporate, and Consumers.

Responsibilities:

1. Ensure a welcoming front-of-house presence by greeting all guests on arrival and overseeing the entire guest experience from start to finish.
2. Represent the brand actively to target audiences including key accounts, trade partners, influencers, press, internal teams, brand partners, and consumers.
3. Plan, execute, and oversee estate-based hospitality visits and events, maintaining the upkeep of brand spaces with support from the Senior Events Manager.
4. Support the Hospitality Assistant in organizing and delivering estate visits to the highest standards.
5. Communicate estate agendas to senior management, the Nyetimber Chef, and relevant estate teams, including reporting all visits to the CEO and his wife in collaboration with the private EA.
6. Collaborate effectively with Estate, Marketing, and Sales teams to deliver experiences aligned with luxury standards, including participation in key estate events like Harvest Lunches.
7. Assist the Senior Events Manager in creating a hospitality strategy for the estate, managing account visits, corporate relationships, and consumer experiences, including working on corporate packages and managing related costs.
8. Organize and lead consumer experiences such as open weekends and dining events, with occasional evening and weekend work planned in advance.
9. Coordinate with Partnerships and PR teams to create bespoke estate experiences.
10. Manage in-house event equipment, furniture, and materials, including sourcing, maintenance, and storage, ensuring they meet luxury standards. Propose and manage accounts for crockery, cutlery, linens, and furniture, ensuring proper storage and maintenance.
11. Work closely with the Nyetimber Chef to finalize seasonal menus and manage the estate's hospitality budget, including food and equipment costs.
12. Lead hired staff, including participating in their selection and ensuring proper performance.
13. Oversee event setup, ensure attention to detail, and conduct team briefings as needed.
14. Manage event flow, including guest seating, introductions to winemakers or brand ambassadors, and coordination with the CEO and his wife for guest introductions.
15. Maintain supplier relationships with caterers, florists, and equipment hire, ensuring luxury standards and value for money.
16. Engage with the local community to build relationships and create relevant event opportunities, maintaining a comprehensive event database.

Qualifications and Experience:

1. Extensive experience in a similar luxury environment role, managing the full guest experience and ensuring a welcoming, high-end front-of-house presence.
2. Proven ability to plan and execute high-standard hospitality visits and events, managing logistics and guest engagement.
3. Strong leadership skills, with experience supporting and managing hospitality staff to perform at high standards.
4. Experience in developing hospitality strategies for growth, managing costs, and enhancing offerings.
5. Effective communication and collaboration skills with internal teams and senior management, including regular reporting.
6. Competence in managing supplier relationships, sourcing equipment, and overseeing budgets.
7. Expertise in organizing consumer experiences, event setup, and detail-oriented event management, including menu coordination with the Nyetimber Chef.
8. Ability to engage with the community and maintain strong relationships through continuous interaction and a detailed event database.
9. A valid driver’s license is essential.
10. An interest in wine and WSET qualifications are desirable.

The Nyetimber Experience:

• Be part of the renowned English sparkling wine and award-winning producer.
• Work for a prestigious British heritage brand.
• Enjoy excellent development, growth, and progression opportunities.