Travel Claims Handler

Charles Taylor; Christchurch; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

Join a forward-thinking company as a Travel Claims Handler, where you'll be the first point of contact for customers in need of assistance during their travels. This role offers a unique opportunity to make a meaningful difference in people's lives, providing support and guidance through challenging situations. With a focus on empathy and professionalism, you'll help customers navigate their claims efficiently. Enjoy a hybrid work model after your probation period, along with comprehensive training and numerous opportunities for career progression. If you're passionate about customer service and want to be part of an inclusive team, this position is perfect for you.

Benefits

Free Health Cash Plan

Generous rewards scheme

Free travel insurance

Discounts on home and motor insurance

Career development opportunities

Qualifications

• Prior experience in a call center or customer service role is essential.
• Strong communication and organizational skills are required.

Responsibilities

• Evaluate claims and verify insurance coverage via email and phone.
• Provide clear guidance to customers throughout the claims process.

Skills

Customer Service Experience

Communication Skills

Attention to Detail

Multi-tasking

Computer Proficiency

Job description

Travel Claims Handler

£25,000 - £29,562 (DOE)

Christchurch / Hybrid

Comprehensive training and embedding period

** We are dedicated to investing in your training and career development, and we are seeking committed Customer Service Advisors to join our experienced team of Travel Claims Handlers**

The company and the role:

Charles Taylor Assistance is one of the leading providers of medical and security assistance, travel risk management, and travel and health claims solutions. We support global insurers and businesses.

As a Travel Claims Handler, you will serve as the initial point of contact for customers navigating unexpected events during their travels. You will empathise with their circumstances, comprehend their individual needs, and guide them through the claims process, making a meaningful difference in their lives.

Some calls may be particularly difficult and emotionally charged, as customers contact us during challenging times on their holidays. It's essential to approach these interactions with resilience, compassion, and the ability to maintain professionalism without taking them personally.

Duties and responsibilities of the Travel Claims Handler

• Evaluating claims and verifying the coverage of the insurance policy via email and telephone and collecting the necessary information and documents to proceed with a claim
• Resolving claims efficiently
• Answering a high call volume of calls and emails
• Providing the customer with clear verbal and written guidance to ensure that the claim process is first class

Requirements of the Travel Claims Handler

• Ability to work the contracted hours and maintain commitment throughout the training period and beyond
• A high level of competency in using computers is a prerequisite
• Previous call centre / customer service experience
• Confident speaking to people on the phone with exceptional communication skills
• Highly organised under pressure with a strong level of attention to detail
• Ability to multi-task - switching between high levels of telephone calls and emails
• Ability to convey information in a simple and clear manner
• Natural empathy and a flair for making a difference to our travel customers

Salary and Benefits of the Travel Claims Handler

• Hybrid working (available after your 6-month probation period has been passed)
• £25,000 - £29,562 per annum
• Fantastic opportunities for learning, development, and career progression.
• Free Health Cash Plan worth £1700 per annum
• Generous high-street rewards scheme for family and friends
• Free travel insurance (subject to qualifying criteria)
• Discounts on home and motor insurance

Equal Opportunity Employer

Charles Taylor is proud to be an inclusive employer. We provide an environment of mutual respect with zero tolerance to discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex, or sexual orientation. We promote a transparent and fair recruitment and selection process, and all contribute to the successful, inclusive, and diverse culture and environment which we are proud to be a part of.

Our values define who we are, what we stand for and how we behave. They guide how we work with our colleagues and our clients, today and in the future. By living our values every day when we come to work, we deliver better results for the world of insurance.

INTEGRITY: We do the right thing

COLLABORATION: We are one

AGILITY: We learn, evolve, and adapt

CARE: We are compassionate and human

ACCOUNTABILITY: We take ownership

To apply to this Customer Service Advisor vacancy, you must live and be eligible to work in the United Kingdom.