Aftermarket Manager

TipTopJob; Northampton; On-site; GBP 65,000 - 70,000; Full time

Job summary

A leading dealership with over 40 years of expertise in heavy plant and equipment seeks an experienced Aftermarket Manager. This role involves overseeing aftermarket operations, driving sales, and ensuring high customer satisfaction. The ideal candidate will have strong leadership skills and a passion for heavy machinery.

Qualifications

• Experience in plant machinery, agricultural, or automotive sectors.
• Full UK Driving licence required.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Responsible for the Aftermarket parts and service business.
• Lead Parts and Service Teams to optimise performance.
• Prepare and present reports for management meetings.

Skills

IT literacy

Multitasking

Organisational skills

Communication skills

Analytical skills

Relationship building

Process-driven mindset

Passion for heavy plant machinery

Tools

Microsoft Excel

Microsoft Teams

Job description

We are partnering with a progressive dealership that brings over 40 years of expertise in the heavy plant and equipment industry, specialising in both new and used machinery. As they are continuing to expand, they're looking to grow their team with an experienced Aftermarket Manager to oversee and enhance performance across both the sales and service departments. In this role, you'll combine strong technical knowledge with proven leadership skills to drive efficiency and streamline communication between teams. A solid understanding of heavy plant machinery and the ability to thrive in a fast-paced, dynamic environment are essential for success.

Role: Aftermarket Manager

Salary: GBP 65,000 - GBP 70,000 per annum

Location: Within a reasonable commute of Corby

Report to: The Board of Directors

Key Duties For The Aftermarket Manager

1. Be responsible and accountable for the Aftermarket parts and service business through inspiring leadership and vision.
2. Work with and support the Company Directors to grow and develop the aftermarket business, taking full P and L responsibility.
3. Implement actions for meeting the company's required aftermarket sales volumes and profit margins for the parts and service business.
4. Lead the Parts and Service Teams to optimise business performance and ensure high levels of service, satisfaction, and experience for both internal and external customers.
5. Ensure the DMS, CRM, and manufacturer systems are fully utilised to manage customers and increase business.
6. Collaborate with marketing consultants and outside contractors to create increased business opportunities for service and parts.
7. Deliver tactical operations to meet the company's strategic goals.
8. Prepare and present reports for monthly management meetings.
9. Take full responsibility for meeting and exceeding health and safety requirements across aftermarket operations.
10. Enforce operating policies and standards to maintain control of all aftermarket operational and administrative functions.
11. Communicate regularly with the Financial and Sales Directors to review performance and address issues.
12. Coordinate training needs with the Financial Director and delegate tasks accordingly.
13. Ensure PPE standards meet legal requirements and implement improvements as needed.

Key Competences For The Aftermarket Manager

1. IT literacy, with strong knowledge of Microsoft packages, including Excel and Teams.
2. Ability to multitask and manage time effectively under pressure.
3. Full UK Driving licence.
4. Previous experience in plant machinery, agricultural, or automotive sectors.
5. Strong organisational and communication skills.
6. Driven and determined to excel.
7. Analytical skills to decipher data trends.
8. Ability to build relationships with stakeholders and colleagues.
9. A team player who is flexible and supportive.
10. Process-driven mindset.
11. Passion for success and genuine interest in heavy plant machinery.

Apply online or call Harriett Green for a confidential discussion. Consultancy Network is a brand within the Executive Network Group. We work with manufacturers, dealerships, and hire/rental businesses within the construction equipment sectors, covering all requirements across sales, service, and operations.