Administration Team Leader

Bupa; Dartford; On-site; GBP 32,000; Full time

Job summary

Bupa is seeking an Administration Team Leader for their Dartford Health Clinic. This full-time role involves managing a team of administrators, ensuring excellent customer service, and overseeing all administrative functions. The position offers a competitive salary of £32,000 and a range of benefits to support employee wellbeing.

Benefits

25 days holiday with buy/sell options

Bupa health insurance

Long service rewards

Interest-free annual travel loans

Wagestream early wage access

Competitive pension plans

Parental leave

My Bupa Extras discounts

Qualifications

• Experience in a busy clinical environment or as a medical secretary.
• Previous leadership and people management skills.

Responsibilities

• Manage a small team of multi-skilled administrators.
• Ensure smooth running of the administration team.
• Proactively address issues related to administration and customer experience.

Skills

Proficiency in MS Office

Customer service experience

Excellent communication skills

Strong organisational skills

Leadership and people management

Job description

Job Description:

Administration Team Leader

Location: Cotton Lake House, Crossways Business Park, Dartford, DA2 6QH

Type: Permanent, Full-time, 40 hours/week, Monday to Friday, shifts between 7:30-18:00

Salary: £32,000 plus excellent benefits

Company motto: We make health happen

The Administration Team Leader will manage a small team of multi-skilled administrators within our new Dartford Bupa Health Clinic. They will supervise and coordinate all reception and back-office administration requirements, ensuring the smooth running of the administration team and the delivery of excellent customer service.

Responsibilities include:

• Proactively address issues related to administration and customer experience
• Share best practices within the admin team and across the business
• Monitor and control all finance activities carried out by the team
• Forecast weekly to match capacity with targets
• Engage and motivate team members through coaching, meetings, and briefings, aligning their roles with business objectives

Key Skills / Qualifications:

• Proficiency in MS Office
• Experience in a busy clinical environment or as a medical secretary
• Previous leadership and people management skills
• Customer service experience and a customer-focused approach
• Excellent communication skills (interpersonal, written, verbal)
• Strong organisational and time management skills

Benefits:

Our benefits support overall wellbeing, including mental, physical, financial, social, and environmental health. We promote flexible working and family-friendly benefits. Joining us, you will receive:

• 25 days holiday (increasing with service), with buy/sell options
• Bupa health insurance
• Long service rewards (ecards, extra holidays, monetary bonuses)
• Interest-free annual travel loans
• Wagestream early wage access
• Competitive pension plans and parental leave
• My Bupa Extras discounts and wellbeing tools

Why Bupa?

As a health insurer and provider without shareholders, our focus is on our customers. Our purpose is to help people live longer, healthier, happier lives and to make a better world. We value diversity and encourage applications from all backgrounds. Bupa is a Level 2 Disability Confident Employer, offering fair treatment and reasonable adjustments during recruitment.

Additional Information:

• Time Type: Full time
• Job Area: Administration
• Location: Clinic - Dartford