Repairs Scheduler

TN United Kingdom; Blackpool; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in social housing seeks a full-time Repairs Scheduler to enhance customer satisfaction through effective planning and resource scheduling. The role involves liaising with operatives and managing repairs efficiently, ensuring a high standard of service delivery. Candidates should possess strong organizational skills and a commitment to community engagement.

Benefits

Pension scheme (up to 10% contribution)

WPA healthcare with auto-enrollment

The Market Place discounts

Starting annual leave of 26 days

Monthly lottery draws

Savings club options

Sharing Greatness incentive scheme

Transport support through season ticket loans

Colleague wellbeing benefits

Qualifications

• Experience in a similar role.
• Excellent understanding of providing first-class customer service.
• Strong multitasking abilities and capacity to handle conflicting priorities.

Responsibilities

• Allocating and planning repairs to meet customer needs.
• Monitoring operatives' diaries to maximize productivity.
• Scheduling customer appointments appropriately.

Skills

Customer Service

Multitasking

Organizational Skills

Communication

Job description

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Repairs Scheduler (full time, 35 hours per week)

You will be delivering excellent customer service and ensuring right-first-time repairs through effective planning and resource scheduling of repair jobs. This involves liaising with the call centre and on-site repairs colleagues to maximize productivity, increase capacity to complete more repairs, and enhance customer satisfaction.

What you’ll be doing

• You will be the principal contact for in-house operatives, allocating and planning repairs, including day-to-day and void jobs, to meet customer needs.
• Monitoring and managing operatives' diaries to maximize productivity.
• Monitoring and managing the time taken to complete jobs, following up on outstanding work, and ensuring both in-house and external contractors communicate the status of repairs, ensuring excellent customer service.
• Maximizing the output of trade operatives for day-to-day and void repairs by controlling and managing daily/weekly planning effectively. Good forward planning is essential to manage holidays and sickness to meet capacity demands.
• Scheduling customer appointments appropriately, considering customer needs, and allocating the right operative or contractor.
• Increasing operative productivity by reviewing, monitoring, and managing travel distances and times between jobs, utilizing data such as completed, rebooked, and outstanding jobs to improve efficiency through trade zoning and smart scheduling.
• Implementing actions to reduce time lost and increase overall productivity, thereby driving customer satisfaction.
• Using daily tracker reports proactively to manage travel and distance between jobs, improving efficiency and understanding downtime related to material collection and waste site visits.

What you’ll need

• Experience in a similar role.
• Excellent understanding of providing first-class customer service.
• Strong multitasking abilities and capacity to handle conflicting priorities.
• Flexible and adaptable approach to changing requirements.
• Excellent organizational skills and ability to manage a busy workload.
• Ability to work independently and as part of a team.
• Proactive communication skills with internal and external customers.
• Team rota from 07:30 am to 6:00 pm.

What we need from you

• A commitment to understanding community challenges and opportunities, especially valuing lived experience in social housing.
• A passion for advocating on behalf of people and communities.
• A commitment to partnership working for the benefit of Great Places.
• A dedication to continuous learning and improvement.
• Flexibility to work outside normal hours when needed to ensure service continuity.
• Ability to work in uncertain situations.
• Professionalism, integrity, inclusivity, and respect for diversity.

What we give you in return for your hard work and commitment

• Pension scheme (up to 10% contribution from both colleague and Great Places).
• WPA healthcare with auto-enrollment and savings options.
• The Market Place discounts on high street, restaurants, supermarkets, and more.
• Starting annual leave of 26 days, increasing to 30 days plus Bank Holidays.
• Monthly lottery draws with prizes.
• Savings club options for saving towards personal goals.
• Sharing Greatness incentive scheme, earning £300 for helping achieve business targets.
• Transport support through season ticket loans.
• Colleague wellbeing benefits, supporting both inside and outside of work.