Customer Service Advisor

InspireUniversity.com; Morley; Hybrid; GBP 20,000 - 25,000; Full time

Job summary

Join a forward-thinking company that values work-life balance and offers a hybrid working model. As a Customer Service Advisor, you'll be part of a dynamic digital customer service team, receiving full training and a competitive salary. Enjoy a supportive work environment with modern facilities and a range of benefits, including a rewarding pension scheme, healthcare, and opportunities for personal development. This role not only allows you to assist customers but also enables you to work remotely, making it an ideal position for those seeking flexibility and growth.

Benefits

Rewarding Pension Scheme

MediCash Healthcare Scheme

Life Assurance

Employee Assistance Programme

Free Healthy Food and Drinks

26 Days Holiday

Holiday Buy Scheme

Family Leave

Access to Calm Premium

Cycle to Work Scheme

Qualifications

• Experience in a customer-focused role is essential.
• Strong communication and listening skills are crucial.

Responsibilities

• Handle customer queries and ensure compliance with internal processes.
• Promote digital service options and resolve customer complaints.

Skills

Customer Service Experience

Strong Communication Skills

Attention to Detail

Empathy

Problem-Solving Skills

Job description

Do you want to work for a company that cares about your work-life balance and offers hybrid working? We are working with a Contact Centre in Leeds who are looking for Customer Service Advisors to join their digital customer service team.

New members that join the team can expect full training from day one and a fantastic development programme, as well as a basic salary of up to £24,500 and a competitive benefits package.

As a Customer Service Advisor, you will have the opportunity to spend up to 50% of your time working remotely, with the remaining time spent in an award-winning contact centre in Morley which has been thoughtfully designed with collaborative working spaces, free on-site parking, shower facilities and changing rooms, and places to relax with pool and football tables.

What’s In It For You

• Rewarding pension scheme (The company will double match your personal contributions up to 8%)
• MediCash healthcare scheme
• Life assurance
• Employee Assistance Programme
• Free healthy food and drinks
• 26 days holiday, with an extra day per year of service (maximum 4)
• Holiday buy scheme - up to 5 days
• Family leave
• Hybrid working model, 50% at home
• Access to Calm premium
• Flu vaccinations onsite
• Wellbeing fortnights
• Cycle to work scheme
• Bonus sacrifice
• Season ticket loan for travel
• Opportunity to work overseas after probation, up to 5 days on two separate occasions

What The Role Involves

• Dealing with customer queries and questions, taking inbound calls and sometimes outbound
• Ensuring calls are handled in compliance with the company's internal processes and regulatory requirements
• Promoting digital service options to customers, making sure they feel secure online and understand the benefits
• Handling customer complaints, resolving problems where possible or escalating others

The Ideal Candidate Will Have

• Strong attention to detail
• Empathy for others in difficult situations
• Strong communication and listening skills
• Ability to keep calm under pressure and maintain a positive attitude
• Experience in a customer-focused role

If you are interested in this rewarding Customer Service Advisor role, click apply now and a member of our team will be in touch!

Greenbean: Greenbean is an equal opportunities employer committed to promoting a diverse and inclusive workplace. We oppose all forms of unlawful or unfair discrimination on the grounds of any protected characteristic. Our aim is to create an environment that encourages diversity, builds on individual differences, and responds equitably to the needs of all. We proactively take steps to fulfil our legal obligations, remove barriers, monitor for fairness, reflect the communities we serve, and enforce a zero-tolerance policy for breaches of our Equality and Diversity policy.