Microsoft Data Solutions Support Analyst

Simpson Associates; United Kingdom; On-site; GBP 30,000 - 50,000; Full time

Job summary

An innovative firm is seeking a Microsoft Data Solutions Support Analyst to join their Managed Services team. In this entry-level role, you will be the primary contact for customers, providing exceptional support and building valuable partnerships. Your expertise in Microsoft Data Analytics solutions, along with a proactive approach to problem-solving, will be crucial in managing support contracts and ensuring customer satisfaction. This position offers a unique opportunity to grow within a company recognized for its commitment to creativity and collaboration in the technology sector.

Qualifications

• Experience with Microsoft Data Analytics solutions is essential.
• Strong troubleshooting skills, preferably in an ITIL environment.

Responsibilities

• Support customers across various technologies, ensuring high service standards.
• Manage relationships with key customers and handle complex support calls.

Skills

Microsoft Data Analytics solutions

T-SQL

Azure SQL

Synapse

Data Factory

Power BI

SQL Server BI suite

Troubleshooting skills

Communication skills

Team player

Tools

Databricks

Python

.NET Framework

IBM Cognos

Planning Analytics

Job description

Microsoft Data Solutions Support Analyst

Join to apply for the Microsoft Data Solutions Support Analyst role at Simpson Associates.

Role Overview

As part of our Managed Services expansion, Simpson Associates seeks a Microsoft Data Solutions Support Analyst. You will be the primary contact for supported customers, providing support, shaping solutions, and building operational partnerships. The ideal candidate is self-motivated, a subject matter expert, quick to learn supported applications, and committed to excellent customer service. Staying current with technology developments and obtaining relevant certifications is essential.

About Us

At Simpson Associates, data is in our DNA. Our solutions help organizations understand and resolve complex challenges. We are a Microsoft Solutions Partner with specializations in Data & AI, Azure Analytics, Infrastructure, and Digital & App Innovation, recently awarded the 2024 Microsoft Partner of the Year for Community Response. We are also IBM Gold partners, a Board MIT Premier Partner, and an Information Builders Partner. With offices in York and Sheffield, and a UK-wide team, we foster creativity, innovation, and collaboration.

Key Responsibilities

• Support all supported customers across various technologies, ensuring high customer service standards.
• Manage relationships with key customers, supporting and expanding partnerships.
• Handle support calls involving complex solutions, applying a methodical approach to resolution.
• Develop in-depth knowledge of supported applications.
• Proactively manage support contracts, monitor environments, and identify potential issues.
• Maintain comprehensive customer documentation for efficient ticket handling.
• Communicate product updates and proactive maintenance to add customer value.
• Follow support procedures, track support contracts, and generate reports.
• Coordinate with the consulting team for smooth project handovers.

Skills and Attributes

• Experience with Microsoft Data Analytics solutions on-premise and in the cloud.
• Knowledge of core technologies: T-SQL, Azure SQL, Synapse, Data Factory, Power BI, SQL Server BI suite.
• Understanding of Azure's core services.
• Ability to absorb complex information and apply it effectively.
• Positive attitude, team player, and excellent communication skills.
• Strong troubleshooting skills, preferably in an ITIL environment.

Preferred Qualifications

• Additional skills: Databricks, Python, .NET Framework.
• Experience with IBM Cognos, Planning Analytics, Azure Fundamentals, Data Fundamentals, Data Engineer certifications.
• Project management certifications like Prince 2 Agile are a plus.

Successful candidates will need to pass enhanced Security Clearance checks.

Additional Details

• Seniority Level: Entry level
• Employment Type: Full-time
• Industries: Technology, Media