Practice Manager Assistant

NHS; West Midlands Combined Authority; On-site; GBP 20,000 - 30,000; Part time

Job summary

An established healthcare provider is looking for a dedicated assistant to support the practice manager in enhancing patient services and managing practice operations. This role involves working closely with a team to maintain high-quality standards and ensure compliance with policies and regulations. The ideal candidate will possess excellent communication skills and IT proficiency, with the ability to thrive under pressure. Join a caring and dedicated team committed to delivering exceptional patient care in a supportive environment.

Qualifications

• High standard of education required.
• Excellent communication and IT skills essential.

Responsibilities

• Support the Practice manager in project work and systems management.
• Maintain records and assist in updating practice policies and procedures.

Skills

Communication Skills

IT Proficiency

Time Management

Ability to Work Under Pressure

Education

High Standard of Education

Tools

EMIS Web

Docman

Accurx

Job description

Job Summary

We are seeking an assistant to support our practice manager in effectively managing patient services and overall practice operations.

The post-holder will work closely with and under the direction of the practice manager to assist in day-to-day practice operations.

Main duties of the job

The main duties of the role are to provide support to the practice manager in the running of key systems and procedures such as staff training records, supporting the practice manager in updating practice policies, procedures, risk assessments, CQC requirements, practice communications, and annual returns and audits.

The post-holder will need to become familiar with all functions of the clinical systems and their applications, plus national and local quality standards for primary care.

About Us

Balance Street Practice is set in the town of Uttoxeter, Staffordshire. We have a patient population of 14,500 and dispense to just under 6,000 patients. The Practice consists of 6 GP Partners, 2 Advanced Clinical Practitioners, 1 Practice Nurse, 1 Nurse Associate, 2 Healthcare Assistants, 1 GP Assistant, 1 Physicians Associate, 2 Clinical Pharmacists, and has a Care Coordination team, Medicine Management Team, Reception, Dispensary, and Administration team.

We are a dedicated, caring practice putting patients at the heart of our work. You will be joining a well-established team that undertakes a variety of tasks to support and liaise with the in-house clinical team and other local healthcare providers to deliver high-quality patient care and maintain pertinent information.

Job Details

Date posted: 29 April 2025

Salary: Depending on experience

Contract: Permanent

Working pattern: Part-time

Reference number: A0605-25-0000

Location: Balance Street, Uttoxeter, Staffordshire, ST14 8JG

Job Responsibilities

• Support the Practice manager in project work and the running of key systems such as staff training records, third-party services, and maintenance contractors.
• Maintain employee and visiting consultant records, significant events registers, and data protection records.
• Assist in updating practice policies, procedures, risk assessments, CQC requirements, practice communications, annual returns, and audits.
• Manage safeguarding registers and communications with safeguarding teams and social services.
• Support data entry and verification tasks as required.
• Promote, monitor, and document performance and quality standards within the practice using IT and manual solutions.
• Familiarize with clinical software systems and support data quality management.
• Undertake specific tasks, project support, or development/change work as needed.

Person Specification

Experience

• High standard of education
• Excellent communication skills
• IT proficiency
• Effective time management
• Ability to work under pressure and use initiative

Desirable

• Experience in a similar GP practice role
• Knowledge of EMIS Web, Docman, and Accurx
• Strong numeracy skills

Additional Information

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, requiring a Disclosure and Barring Service check.

Employer Details

Employer: Balance Street Practice

Address: Balance Street, Uttoxeter, Staffordshire, ST14 8JG

Website: https://www.balancestreetpractice.co.uk/