Group Head of Member Communications (Maternity Cover) - City of London

The Ned; United Kingdom; On-site; GBP 60,000 - 80,000; Full time

Job summary

Join a leading hospitality company as the Group Head of Member Communications. You'll engage members through strategic communication and content creation while managing relationships with partners. This role offers a blend of creativity and strategy, ensuring members stay informed and connected.

Benefits

House membership of Soho House

Enhanced parental leave

Complimentary meals

Learning and development programmes

Exclusive rates for staying and eating

Regular social events

Employee assistance programme

Reward and recognition initiatives

Qualifications

• Impeccable written communication skills.
• Strong organizational skills to manage multiple deadlines.

Responsibilities

• Lead global communications to Ned's Club members across various platforms.
• Manage partner relationships with agencies and influencers.
• Oversee member-facing digital platforms and social media strategy.

Skills

Written Communication

Strategic Mindset

Organizational Skills

Creative Flair

Digital Mindset

Job description

Group Head of Member Communications (Maternity Cover) - City of London

Ned's Club members celebrate everything life has to offer, and our Club spaces are for like-minded professionals to meet, work, and have a good time. Our Group Head of Member Communications keeps them in the know and engaged with all the goings on in our Clubs around the world. We're on the lookout for a seasoned pro to step in and take the reins whilst one of our team is starting their family.

Do you want to join one of the best places to work in hospitality?

What's the role?

Group Head of Member Communications (Maternity Cover)

About The Ned:

The Ned and Ned's Club are a global collection of hotels, clubs, spas, and restaurants for like-minded individuals to meet, work and have a good time.

The Ned launched in 2017 in the heart of the City, in the former Midland Bank headquarters. The Ned City of London houses Ned's Club - a private members' space, gym and rooftop - alongside a public spa, a full floor of events spaces, ten restaurants and bars and 250 hotel bedrooms.

Where you'll be working:

You'll be mainly based out of The Ned London, located in the beautiful old Midland Bank (there isn't a nicer building in the city, but we're biased). We're five days a week in the office, as we're very relationship-focussed and it's just not the same on a screen and you're likely to have regular travel to have face to face time with our other properties, as and when needed.

Reporting to the Group Managing Director you will:

• Lead all global, multi-channel communications to Ned's Club members - keeping them informed and inspired across email, social media, editorial, and digital platforms
• Strategise, manage, and create all member content in Ned's Club tone of voice - ensuring consistency across digital platforms, printed collateral, and in-Club messaging
• Lead on copywriting for all member-facing communications including local and global newsletters, website and app content, push notifications and collateral
• Own and implement the content calendar - delivering local and global campaigns aligned with business priorities and member engagement goals
• Manage partner relationships including agencies, journalists, influencers and content creators - ensuring high-quality content and PR opportunities
• Collaborate with local Club teams and departments including Membership, Events, Partnerships and Communications to support regional objectives and drive consistency
• Oversee and evolve member-facing digital platforms, including the members' portal and app - working closely with tech teams to ensure optimal experience
• Lead on the global social media strategy for Ned's Club increasing engagement and growing community across all Club Instagram handles
• Produce and distribute weekly global communications and content report keeping stakeholders updated on engagement, performance and opportunities

What can The Ned give you?

• Every house membership of Soho House
• Enhanced parental leave, company sick pay and pension
• Complimentary meals in our friendly team restaurant, Neddy's including monthly payday breakfast
• Exciting learning and development programmes to help progress your career
• Exclusive rates at The Ned for staying and eating for you, your family and friends
• Regular social events, including an annual pool party
• Employee assistance programme - 24/7 advice and support
• Reward and recognition initiatives

What you can bring to the role:

• Impeccable written communication skills with the ability to channel Ned's Club tone of voice
• A strategic and commercial mindset - you understand how great content drives acquisition, retention and loyalty
• Strong organisational skills, able to manage multiple deadlines and business-critical communications simultaneously
• A flexible approach - happy to collaborate across time zones and support local Clubs when needed
• A creative flair - with an instinct for curating and creating content that celebrates culture, community and the essence of Ned's Club
• A digital-first mindset - confident across CRM, content platforms, social media and working with design and production teams to deliver campaigns

At The Ned, we don't just celebrate our diversity, we challenge ourselves to do even better. The Ned is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality.

Please let us know of any specific needs you may have during your interview.

All candidates must be eligible to live and work in the UK to be considered for this role.

Apply today and join us as Group Head of Member Communications

#lovethened