Account Manager

RAPP; London; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

RAPP, a leading global creative agency, is seeking an Account Manager to join their team in London. The successful candidate will manage client relationships, deliver multi-channel campaigns for iconic brands like Mercedes-Benz, and work within a supportive, collaborative environment. This role offers the chance to work on impactful projects while benefiting from a strong focus on professional development and wellbeing.

Benefits

Flexible working arrangements

Mental health support

Learning and development opportunities

Annual 'Me' and 'Us' days

Qualifications

• Experience managing client relationships in a fast-paced environment.
• Confident working with multiple stakeholders across markets.
• Strong organizational skills with the ability to manage competing priorities.

Responsibilities

• Lead communications and guide key milestones for client projects.
• Collaborate with internal teams to ensure project alignment and delivery.
• Build strong client relationships and drive projects forward.

Skills

Organizational skills

Client relationship management

Communication

Problem-solving

Job description

We stand up for individuality. We actively foster an inclusive workplace where diversity and individual difference are valued and leveraged to achieve the agency’s vision. And most importantly we value every individual’s wellbeing.

As a diversity champion, equal opportunitiesand disability confidentemployer and an ardent advocate of flexible working we understand that everyone has unique requirements and needs.

We are a global creative agency, but the individual really is at the heart of everything we do. We use data to find out what makes them tick. We use technology to talk to them one-to-one – but to one million at a time. And we use creativity to encourage them to engage, click, buy and bond, againandagain.

Each brand is unique and has its own individual challenges. We pride ourselves in rising to each and every one of them, for brands such as KFC, Mercedes Benz, IKEA and Virgin Media 02.

Us

In order to foster collaboration and relationships, our hybrid model requires three office days per week. As equal opportunities proponents, we are open to discuss any hybrid working related needs during the initial screening.

The Health and Wellbeing of our people matters immensely to us at RAPP which is why we work with Sanctus (mental health partner) and Sayge (professional development), to offer personal and professional support coaching for all our Employees. We also have a dedicated Learning and Development team and offer regular career conversations and bespoke L&D programmes so that you can leave us with more than when you started.

We recognise that the work of diversity, equity and inclusion calls on all of us. That’s why we set up The Neighbourhood. A collective of people, at different stages of the DE&I journey, whether impacted or allies, dedicated to helping our colleagues take ownership and effect change across 4 key pillars; Anti-racism, Disability, Gender & LGBTQIA+ and Parents & Carers.

You’re better at work when you feel better in yourself. So, in addition to your annual holiday, you can take a “Me” day and an “Us” day, every year. Your “Me” day is for you to invest in yourself – go after a life goal, meditate, learn to paint, bake cakes or just have a duvet day watching Netflix!

Your “Us” day is all about giving back and helping others – volunteer, pick litter at a local park, hang out with the elderly or raise money for a local charity.

Whatever stage of life you are at, we make sure you have the tools you need to have a healthy work life balance.

The Account Manager plays a pivotal role on Team X – Omnicom’s global agency for Mercedes-Benz.

Working as part of an integrated team across London and Berlin, you’ll help deliver multi-channel campaigns for 19 European markets. You’ll partner closely with a dedicated Project Management team, who focus on the day-to-day delivery — managing timelines, resources and internal workflows — so you can focus on building strong client and market relationships, aligning work with strategy, and driving projects forward.

As one of the client’s main points of contact, you’ll lead communications, guide key milestones, and help to provide innovative in-channel recommendations. You’ll also collaborate with our Global team, ensuring regional work is aligned and keeping clients informed of any changes or delays.

We’re looking for someone who is naturally organised, a strong communicator, and thrives when managing multiple stakeholders. You’ll be confident, proactive, and comfortable navigating a variety of conversations — always with a focus on delivering high-quality, market relevant work.

Lastly, you’ll be passionate about great creative and proud to build lasting partnerships with your clients.

The Opportunity

• Work on one of the most iconic global brands – Mercedes-Benz.
• Be part of a fully integrated agency team, bringing together Media, Creative and Channel experts to deliver cohesive, impactful campaigns.
• Join a large, supportive team of over 100 talented people in London, including a dedicated group of 8 focused on delivering European assets across Project Management and Client Leadership.
• Benefit from a strong delivery structure: our project managers handle the internal processes (resourcing, timings, costs), allowing you to focus on client relationships, strategy alignment and driving projects forward.
• Get hands-on with a wide variety of campaigns – from car launches to brand and retail – across channels including Email, Social, Web, DM, Press, OOH and Digital.
• Collaborate with in-house specialists in CGI, DCO, media and more – giving you access to deep expertise across every touchpoint.
• Work on world-class creative that is seen across Europe and beyond, helping shape how the brand is experienced on a global stage.
• We’re big on developing careers. You’ll get a three-monthly one to one with your manager just to talk about your objectives and how you’re tracking against them as well as the regular career conversations.

Role Requirements

• Experience managing client relationships in a fast-paced environment.
• Confident working with multiple stakeholders across markets.
• Strong organisational skills with the ability to manage competing priorities.
• A creative eye with a keen interest in visual quality and detail.
• Previous experience with CGI or retouching briefs is an advantage, but not essential.
• We’re looking for someone who’s curious, collaborative and proactive — someone who enjoys problem-solving, asks questions and takes real ownership of their work. You’ll be working closely with both clients and internal teams, so clear communication and a team-first mindset are key. We value every voice and believe the best ideas can come from anywhere, so we want to hear what you think.

Recruitment process

We’re not a 9-stage interview process agency. We like to keep recruitment swift, lean and individual and find that 2 or 3 stages gives all parties the opportunity to get to know each other. Plus, we have a team on hand to answer questions throughout the process.

We are RAPP. And we can’t wait to meet you.

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