Change & QA Analyst

TN United Kingdom; England; Hybrid; GBP 29,000 - 35,000; Full time

Job summary

An innovative firm is seeking a proactive Change & QA Analyst to join their dynamic IT department. This role offers a chance to oversee technology system changes, ensuring smooth transitions while maintaining operational excellence. You will manage change requests, conduct risk analyses, and develop test plans to uphold high-quality deliverables. With a hybrid working model, this opportunity provides a supportive environment where your contributions will drive continuous improvement. If you are detail-oriented and thrive in a fast-paced setting, this is the perfect role for you.

Benefits

33 days holiday (including bank holidays)

Contributory pension

Life assurance

Office profit share bonus

BUPA private healthcare

Wellbeing scheme

Employee and family support

Charity support schemes

Qualifications

• Proven experience in IT change management and quality assurance.
• Extensive knowledge of software testing methodologies and tools.

Responsibilities

• Manage technology system change requests and ensure compliance.
• Conduct risk analyses and develop test plans for quality assurance.

Skills

IT change management

Quality assurance

Software testing methodologies

Analytical skills

Problem-solving

Communication skills

Education

Bachelor's degree in Information Technology

Bachelor's degree in Computer Science

Tools

Jira

ServiceNow

Job description

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Location: Lytham St. Annes (Hybrid working model).

Salary: Up to £35,000 per year

Are you an organised and proactive tech professional with a passion for overseeing changes to dynamic technology systems, processes and applications? Do you want to work for one of the UK's 'Best Companies to Work For'? If so, this is your chance to take on a pivotal role in a thriving business!

The Role:

This is a varied role within a busy IT department, supporting large internal teams in new technology implementation, process and system upgrades whilst maintaining operational excellence.

• Manage and document technology system change requests, ensuring compliance with policies.
• Conduct risk and impact analyses to identify potential issues with proposed changes.
• Develop and execute test plans, cases, and scripts to ensure high-quality deliverables.
• Monitor testing progress, document results, and support issue resolution.
• Liaise with stakeholders, provide training, and conduct post-implementation reviews for continuous improvement.

Requirements:

• Proven experience in IT change management and quality assurance, with a strong track record of managing change requests and ensuring smooth transitions within technology systems.
• Extensive knowledge of software testing methodologies, tools, and processes, including the ability to develop, execute, and maintain test plans, cases, and scripts to identify and resolve defects.
• Familiarity with change management frameworks (, ITIL) and project management practices, as well as hands-on experience with change management tools such as Jira and ServiceNow to track and implement changes effectively.
• Strong analytical, problem-solving, and communication skills, with the ability to collaborate across teams, liaise with stakeholders, and provide clear documentation and training on change management and quality assurance best practices.
• Highly adaptable and detail-oriented, capable of managing shifting priorities in a fast-paced environment, ensuring high-quality deliverables while maintaining compliance with industry standards and internal policies.
• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Knowledge of technologies relevant to the retail industry is a plus.
• 33 days holiday (including bank holidays), contributory pension, life assurance, and office profit share bonus.
• BUPA private healthcare, wellbeing scheme, and access to employee and family support.
• Various schemes to help you support charities close to your heart.

Please note: This role requires all candidates to have no current or future requirement for sponsorship to work in the UK.

Role: Change & QA Analyst

Location: Lytham St. Annes (Hybrid working model).