Team Leader - Bournemouth

Hobbycraft; Ferndown; On-site; GBP 60,000 - 80,000; Full time

Job summary

Hobbycraft is seeking a Team Leader to support management and drive sales while ensuring excellent customer service. The role involves coaching staff, overseeing operations, and managing customer inquiries. Ideal candidates will possess retail experience and a passion for crafts, alongside strong communication skills.

Benefits

25% Discount Card for Hobbycraft Stores

Generous holiday entitlement

Company pension scheme

Cycle to Work Scheme

Ongoing training and development

Colleague social events

Qualifications

• At least 1 year of retail experience; managerial experience is advantageous.
• Ability to learn and share product knowledge.
• Enthusiasm and confidence in communication.

Responsibilities

• Support the management team and drive sales.
• Oversee operations including merchandising and duty management.
• Coach colleagues and manage workload.

Skills

Commercial awareness

Sales passion

Communication

Flexibility

Motivation

Job description

The vacancy

Job Type – Team Leader

Salary - Rates of pay from £13.20ph to £13.62ph depending on store location

Hours of Work - 37.5 hours a week

About Us

Working for us isn’t like working for any other retailer. We are a forward-thinking, diverse team committed to excellence. We pride ourselves on exceeding customer expectations and value our colleagues’ contributions. We seek positive individuals passionate about our products, offering opportunities for development and new challenges.

About The Role

As a Team Leader at Hobbycraft, you will support the management team, drive sales, and ensure excellent customer service. Your responsibilities will include:

1. Working with the store manager to increase sales and profitability
2. Promoting commercial awareness among staff
3. Overseeing operations such as merchandising, goods in, warehouse, and duty management
4. Coaching colleagues and managing workload
5. Handling customer inquiries and managing click-and-collect orders
6. Operating the till and managing transactions
7. Supporting audits, health and safety protocols
8. Opening and closing the store as a key holder
9. Participating in disciplinary, grievance, and performance processes
10. Acting as duty manager in the store manager’s absence

About You

The ideal candidate will have:

• At least 1 year of retail experience, managerial or supervisory experience is advantageous
• A passion for sales and profit growth
• Commercial awareness in retail
• An interest in crafts and hobbies to inspire others
• Ability to learn and share product knowledge
• High enthusiasm, motivation, and confidence in communication
• Flexibility to meet business needs

Benefits at Hobbycraft

• Above minimum wage pay rates
• 25% Discount Card for Hobbycraft Stores
• Generous holiday entitlement with annual increases
• A creative working environment
• Company pension scheme
• Cycle to Work Scheme
• Employee Support Programme
• Ongoing training and development
• Colleague social events

Note: Due to application volume, the vacancy may close early. We support applicants with disabilities; contact us at [e-mail] for accommodations.

Hobbycraft celebrates diversity, inclusion, and equal opportunity employment, recruiting based on skill, passion, and customer service excellence. Join us to foster creativity and joy in crafting!